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1. An Introduction to ITIL - Jayaprakash Aridoss 2. Agenda ITIL Background What is ITIL? Service Lifecycle Why ITIL? ITIL Qualification Scheme Key roles and responsibilitiesRelated…

Business Our guide to service design

1. Our Guide to Service Design 2. Our Guides Our guides are here to help you understand a topic or to provide support for a particular task you might already be working on.…