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1. An Introduction to ITIL - Jayaprakash Aridoss 2. Agenda ITIL Background What is ITIL? Service Lifecycle Why ITIL? ITIL Qualification Scheme Key roles and responsibilitiesRelated…

Documents © 2007 Jupitermedia Corporation The Role of Security in IT Service Management October 31, 2007...

Slide 1© 2007 Jupitermedia Corporation The Role of Security in IT Service Management October 31, 2007 2:00pm EDT, 11:00am PDT George Spafford, Principal Consultant Pepperweed…

Documents ITIL A Team GALIP Presentation A. Silverman, N. Elovitz, L. Johnson, M. Saxena, W. Zhao.

Slide 1 ITIL A Team GALIP Presentation A. Silverman, N. Elovitz, L. Johnson, M. Saxena, W. Zhao Slide 2 Agenda Key Concepts ITIL Framework ITIL Service Delivery ITIL Service…