Three Dimensional Modelling of Customer Satisfaction, Retention and Loyalty for Measuring Quality of Service A thesis submitted for the degree of Doctor of Philosophy by…

NMIMS UNIVERSITY McDonald’s : Behind The Golden Arches Customer Acquisition and Retention Group RITABRATA GHOSH (316) M.S. DEEPAK BALAJI (339) JIGAR SHAH (350) NIKET SHERLEKAR…

1. IT Services Development Dr. Elijah Ezendu FIMC, FCCM, FIIAN, FBDI, FAAFM, FSSM, MIMIS, MIAP, MITD, ACIArb, ACIPM, PhD, DocM, MBA, CWM, CBDA, CMA, MPM, PME, CSOL, CCIP,…

Executive summary The key intent of undertaking this assignment was to explore the quality of service dispensed at ‘Les Enfants D’abord’ kindergarten in the Mauritian…

Chapter 04 New Service Development McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill Companies,…

Institute of Management and Entrepreneurship Development Erandwana, Pune Executive Summary The focus of this project would be to conduct a market assessment exercise to gauge…

1. 2. 3. 4. Presenters : Sachi Ramwani Priyanka Bhatia Imaad Ali Khan Hiten Umrania Introduction Etisalat is a UAEbased telecommunications services provider. It is currently…

Operations Management WAITING LINE MANAGEMENT Tapas Mahapatra Waiting Time Everyday we encounter waiting lines in one or the other form. Line for railway ticket, waiting…

Chapter 04 New Service Development McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill Companies,…

1. PHYSICAL EVIDENCE 2. Physical Evidence and the servicescape Physical Evidence. Strategic roles of the servicescape. Guidelines for Physical Evidence Strategy.…