Universal Business Language for Services Dr. Stephen K. Kwan Professor, Service Science Management Information Systems College of Business Administration San José State…

an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the…

VERTICAL-LESSON PLAN- IV SEMESTER – HOSPITALITY MANAGEMENT Sub. Code MBN H655 Subject Name FACILITY PLANNING L 2 T 0 P 0 C 2 Pedagogy: The topics shall be handled as case…

1. Service Systems, Value Propositions, and Service Innovation Dr. Stephen K. Kwan Professor, Service ScienceManagement Information SystemsCollege of Business AdministrationSan…

1. Service Design Basics –from System to Business Modeling Dr. Stephen K. Kwan Professor, Service ScienceManagement Information SystemsCollege of Business AdministrationSan…

1. Constructing Effective Value Propositions for Stakeholders in Service System NetworksDr. Stephen K. KwanProfessor, Service ScienceMercèMüller-Gorchs Management Information…

1. Some Thoughts on Value Propositionsand Service PatternsDr. Stephen K. KwanProfessor, Service ScienceManagement Information SystemsCollege of Business AdministrationSan…

1. Moving from B2X to B2X2Y Value Propositions inService System Networks Stephen K. Kwan, Peter Hottum, and Cheryl A. Kieliszewski 1st International Conference on Human Side…

1. Current Research Projects Dr. Stephen K. Kwan Professor, Service Science Management Information Systems College of Business Administration San José State University,…