Whether it's healthcare, energy, tech, or even governmental, services are the way people experience, consume, and pay the output of most organizations. This diverse…

A presentation given by Andrea Szabó, HU at a FEANTSA Research Conference on "Access to Housing for Homeless People in Europe", York, September 2012

Copyright © 2013, Peter Jones Design for Care Design Research for Human- Centred Healthcare Peter Jones Redesign Network OCAD University, Toronto Copyright © 2013, Peter…

Design for Care Design Research for HumanCentred Healthcare Peter Jones Copyright © 2013, Peter Jones Redesign Network OCAD University, Toronto designforcare.com Booksite…

NCR SHUVRQD688 ATMs System Description B006-0000-6065 01.00.00 April 1998 The product described in this book is a licensed product of NCR Corporation. Trademark Information…

Universal Business Language for Services Dr. Stephen K. Kwan Professor, Service Science Management Information Systems College of Business Administration San José State…

DSE7100 Managing Service Operations Discussion of Shouldice Hospital Limited Case Assignment #2: Questions for Shouldice Hospital Limited 1. How Successful is the Shouldice…

A service positioning matrix David A. Collier The Ohio State University, Columbus, Ohio, USA and A service positioning matrix 1223 Susan M. Meyer University of Minnesota,…

an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the…