ABB SpA Process Automation Division QUALITY SYSTEM OPERATING PROCEDURE PO - 800 - 04 MATERIAL MANAGEMENT ON SITE i 16/04/10 General Revision CN (A. MACRI') Giuseppe…
1. Presentation • 1 The IT Infrastructure Library (ITIL®) is a collection of best-practice guidance on IT Service Management (ITSM). In 2007, the ITIL® body of knowledge…