Key facts on the update for Practitioners introducing ® ITIL 2011 Edition What we will cover • • • • • • • • • What has changed with ITIL® 2011 Edition…
Precision meets Expertise. Course Catalogue Project Management Business Analysis IT Service Management Business Continuity Management 2 www.procept.com Letter from the President…
1. Presentation • 1 The IT Infrastructure Library (ITIL®) is a collection of best-practice guidance on IT Service Management (ITSM). In 2007, the ITIL® body of knowledge…
1. ITpreneurs’ Intermediate Blended Courses Capability / Lifecycle / MALC Thinking beyond the traditional classroom “box” and presenting students with an optimal mix…
1. PRUDENTIAL – SOLUTIONS FOR PROJECT SUCCESS Free Seminars & Workshops Series Executive Overview of ITSM (IT Service Management) And ITIL Foundation Certification…
1. IT Portfolio Management using Enterprise Architecture and ITIL® Service Strategy adapted from presentation given atPMI Singapore Regional Symposium4 Oct 2012Please see…