IBM Global Services ITIL Foundation Course V1.0 Introduction to the IT Infrastructure Library Capacity Management ITIL ® is a Registered Trade Mark, and a Registered Community…
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Service Management, Bangalore ITIL Foundations Certification Course Kashif Baig ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of…
1. Benefits Management – a fool’s errand? Business Analysts Meeting, 15 thJuly 2009 Stephen Jenner [email_address] 2. Change programmes - the rationale 3. But the track…
1. Driving IT Governance with CA Clarity PPM On DemandApril 2009 2. What CIOs are Telling Us about PPM And Research SupportsThey Need toThey Need to DeliverInnovate“The…
1. WORKING PAPERNo. 07-02 MIS April 2007 Information Technology Customer Service:“Best Practice” Processes for OperationsBy M. Keith Wright, PhD, CISA, PMPVisiting Professor…
Construction Cost Management In the last decade, following the Latham and Egan reports, there have been many significant changes in the role of the construction cost manager.…
1. CS 292: Beyond the One Way Web Matthew Jett Hall, Spring 2008 http://beyondtheonewayweb.wordpress.com 2. Chapter 3 Summary Key Messages Software Development: Process &…
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