1. Getting familiar with Customer Gauge https://www.cg-express.com/an/login.php 2. Becoming a customer-centric organization is fundamental for AIESEC to reach its midterm…

1. AIESEC Experience Feedback and Evaluation AIESEC ExperienceFeedback and Evaluation Survey 2. AIESEC Experience Feedback and Evaluation“..let’s get some data to back…

1. GCDP Matching 2. GCDP Quality 3. NPS (June – January) NPS Score: 22 Response Rate: 70% (182 out of 208) Promoter: 85 Detractors: 45 Passives: 52 Open cases: 3 In progress…

1. Best ER Award LC HCMC – Jan 2014 2. • RA: -28.12% • MA: -42.31% • RE: -32% Compared to the previous term 20121. Relative growth 3. • RA: 19/18 (105%) • MA:…

Slide 1Category Management 1 Slide 2 2 What is Category Management? "organising the resources of the procurement team in such a way as to focus externally onto the supply…

1. The Future ofSocial Intelligence 2. About Me 3. SocialIntelligence is Today’s “Moneyball”Opportunity for Businesses 4. What is Social Intelligence? “The management…

Slide 1 Webinar Series: 1-to-1 Customer Service Best Practice #2: One-to-One Routing © 2013, Genesys Telecommunications Laboratories, Inc. All rights reserved. â¹#⺅

1. REVISITING iGCDP 2. National Exchange Transition weekend 09-10 3. National Exchange Transition weekend 09-10 4. 2009-2011 5. iGCDP 6. Younus social business model : http://www.youtube.com/watch?v=-9jbXDH81AA…

z Change the way you take feedback! â â A revolutionary, out-of-the-box way of collecting on-premises feedback on tablets with powerful reporting, intelligent insights…

NPS TO CUSTOMER HAPPINESS How did we reduce churn by half in only 2 months. #1 How to capture qualitative data about the customer in 5 minutes #2 Capturing even more data…