1. The Future ofCustomer RelationshipManagementor how IT changes the way youengage with customersNathan Garrett, PhDCreative Commons by-sa 2.0. 2. Do people wait in line…
Slide 1 Webinar Series: 1-to-1 Customer Service Best Practice #2: One-to-One Routing © 2013, Genesys Telecommunications Laboratories, Inc. All rights reserved. â¹#⺅