Business The Art & Science of Service Recovery

1. The Art & Science of Customer Service Recovery Michael PaceARTSCIENCETwitter: @mpace101 2. Twitter: @mpace101 3. Service Recovery is not always easyhttp://www.youtube.com/watch?v=2lw96ajS_Zk&feature=em-share_video_user…

Documents 5 Steps to Building a Social Customer Service Team

1. 5 Steps to Building a SocialCustomer Service Team Michael PaceThe choice is yours:Stand firm against theSocial Media wave orPick up a surf board,paddle out, ride, &…