Business The Art & Science of Service Recovery

1. The Art & Science of Customer Service Recovery Michael PaceARTSCIENCETwitter: @mpace101 2. Twitter: @mpace101 3. Service Recovery is not always easyhttp://www.youtube.com/watch?v=2lw96ajS_Zk&feature=em-share_video_user…

Business Electronic Engineering Times 2010

1. EE Times THE NEWSSOURCE FOR THE CREATORS OF TECHNOLOGY ISSUE 1589 MONDAY, OCTOBER 11, 2010 WWW.EETIMES.COM 2. For samples, design kits and whitepapers on these topics,…