1. InteliWISE Self Service AgentsVirtual Agentswith business language recognition for Contact Centers Superior multichannel customer experienceLeveraging live agent productivity…

1. 2011 South African Data Centre Green Excellence Award in Technology Innovation Cybernest © 2011 Frost & Sullivan 1 “We Accelerate Growth” 2012 North American…

1. Building The Perfect Offer Multi-channel retailing requires sharp analysis of the most important link between the product and the customer—the offer. Here's a look…

Slide 1 Customer Operations Modelli e Tecnologie innovativi per la gestione delle Customer Operations Slide 2 Overview Advanced Multimedia Communication Reitek progetta e…

1.Table of ContentsIntroduction The Avaya Asia Pacific Customer Experience Index has become an established key measure of theIntroduction1SECTION 1: The Importance of Good…

1.Helping Your Business Deliver Everyday Banking atEveryone’s Fingertips2. OverviewAbout the market and PlastycWhat Plastyc can deliverBusiness ModelDrafting a Marketing…

1.White Paper Contact Center Outsourcing: Lessons from the Enterprise 2. White PaperContact Center Outsourcing: Lessons from the EnterpriseExecutive Summary Enterprises strive…

1. Contents ●The problem What is QueueMetrics? Installing QueueMetrics on Elastix QueueMetrics in practice A little surprise for Elastix users Questions and Answers 2.…

1.   2.   3. Retours d'expériences pragmatiques sur les technologies« Proof Of Concept » du monde NTIC.Des échanges « one-to-one » avec nos experts architectes…

1. Cisco Live 2013“Redefining the Customer Experience” 2. “Definitely a “Keynotes are amazing Demographic & Core Event Customer Testimonial best of breed and…