InteliWISE Answer Now

InteliWISE Self Service Agents

Virtual Agents with business language recognition for Contact Centers

Superior multichannel customer experience

Leveraging live agent productivity Lowering cost of interaction

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www.InteliWISE.com Marcin Strzalkowski

[email protected] +48 506 66 33 22

InteliWISE Corporate Overview

Founded in 2005 with the vision of changing the way business

websites communicate with millions of customers

We are a Next Generation/ Web3.0 Conversation Agent solution

provider, in SaaS platform integrating AI, Video, Audio

Focusing on Virtual Agent technologies to grow online businesses

Silicon Valley company (Sunnyvale, California) with development

in Europe (Warsaw/Poland)

Funded by Asseco Group, but largely by Founders, strategic

support from Intel Capital

Executive Management all veterans of the Software Industry with

a combined experience of over 50 years with a track record of

building successful companies

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Intelligent Customer Care across all platforms, improving satisfaction, increasing sales and reducing operating expenditures

INTELIWISE | Next Generation Self-Service Platform

TechnologyFood and

distribution TransportationSmall

manufacturing

More and more Clients are realizing the benefits of this Platform….

InteliWISE have created one of the most interesting avatars on the AI market – Newsweek Best Website, WebStarFestival Award at Technicon Innovations FairComputerWorld „The Most innovative Broadband Service”

Media & Awards

800 business clients, including:

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Why Conversational Agents are becoming Popular? Insights into 3 challenges.

Source: Forrester 2007, Harris Interactive Report CER 200, Jupiter (Media Metrix), McKinsey 2005, PBI 2008 Customer Care Report

Low level of users engagement

• In 2008 users viewed 140M video files• Traditional enterprise content not

engaging anymore • Suffering from difficulty of cutting

through information clutter

High customer service cost

• On average 90% of all customers queries are calls

• The average cost of live/call contact with customers is $5 – $35.

Low conversions • Average drop-off rate in conversion process is >90%

Business challenges

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InteliWISE delivers Virtual Agents – with powerful Natural Language Processing Technology

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Innovative internet technology– that more

and more companies are using globally

Users are using their own language and more

of its voice and sounds, instead of keyboards

InteliWISE delivers award – winning solution that combines

AI technologies to help understand users’

intention when they ask questions their own

way

Interactive video and voice - to build great

customers experience

Conversational Agents

Executive Sales Avatars

Call Center Avatars

Product Marketeers

WebForms Assistants

Web Alert Avatar

Policy Communicators

Celebrity and Mascot Avatars

Market Research Avatars

INTELIWISE: PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

MultiMedia Process Consistency

+

InteliWISE powerful solutions across all platforms

InteliWISE Self – Service Agents, with 3 elements for a breakthrough technology

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KNOWLEDGE BASES & BUSINESS SCENARIOS: actionable responses

KNOWLEDGE BASES & BUSINESS SCENARIOS: actionable responses

NLP (Natural Language Processing): powerful technology that understands questions

NLP (Natural Language Processing): powerful technology that understands questions

USER INTERFACE: video avatar or multimedia presentation

USER INTERFACE: video avatar or multimedia presentation

Why the website understands any customer’s question… …and powerful technology behind it

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NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them

NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them

User can input any question How do I… , Can I … , What’s your …

Semantic technology breaks down sentences & questions

Powerful algorithms search for the most precise answer

Why customers get their answers fast… … without involving live agents in call center

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KNOWLEDGE BASES, BUSINESS SCENARIOS, CRM, billing systems: Actionable responses

KNOWLEDGE BASES, BUSINESS SCENARIOS, CRM, billing systems: Actionable responses

This system presents, shows and speaks out right answers

Answers come from scripts, knowledge bases, CRM & ‘you – name’ the sources…

The can be related with filling out forms, applications etc

Why this avatar is so appealing…

... And customers problems are solved through multimedia

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USER INTERFACE: interactive video or multimedia content

USER INTERFACE: interactive video or multimedia content

Our avatars are real actors with their mimics, body language, not cartoons nor 3D

That’s why they attract so much of attention of a user & are pleased to interact with

We have + 120 video avatars to choose from, now

Enterprises ApplicationsFour key enterprise areas, where user’s engagement is the key

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(eLearning)

VALUE PROPOSITION

How Conversational Agents are serving

Marketing&Sales, Customer Care & Search?

InteliWISE offers :

Reduced Operational Costs

Improved Conversions

Automated Statistical Data

Reporting

Visibility into Customer Base

Enhanced Customer

Satisfaction

Another Avenue to Touch Customers

INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

Value Proposition is relevant where user experience and business performance are compared

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CUSTOMER/ USER RELEVANCE

(satisfaction, loyalty)

CORPORATE RELEVANCE

(ROI)

InteliWISE Self – Service Agents, with 3 elements for a breakthrough technology

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KNOWLEDGE BASES & BUSINESS SCENARIOS: Actionable responses

KNOWLEDGE BASES & BUSINESS SCENARIOS: Actionable responses

NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them

NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them

USER INTERFACE: interactive video or multimedia content

USER INTERFACE: interactive video or multimedia content

Conversational AgentsOur interactive video is the key in building rapport and improving the intranet site's look and feel

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...we have +120 interactive virtual video agents to choose from

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Technology, Platform & ApplicationsThe only front–and–backend platformWe have the only fully integrated platform with a video Interface for Conversational Agents to deliver Knowledge to company’s online users

INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

SMBEnterprise

How it worksReady for integrations with dynamic data from leading IT systems, for a complete business process fulfilment

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Variant A

Variant B

Variant C

Variant D

INTELIWISE.com | Next Generation Self-Service Platform

Statistical Reporting & Analytics,that help to capture employees intentions ALL EXPORTABLE (to Webtrends)

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Users satisfaction ratio

Number of conversations (time/ user breakdown)

Number of questions responded / redirected to helpdesk

Number of unrecognized queries

Number of answeres redirected to Google / Other search

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Talk with our Agent:

www.inteliwise.com

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