InteliWISE Help Agent (TM) in online banking
Jun 26, 2015
InteliWISE Help Agent(TM)
in online banking
ChallengeImprove experience for customers who want to self – solve.
Provide with cost – effective customer service tool.Add interactive tool to Central Bank site.
SolutionMeet Amy,
InteliWISE Virtual Agent, providing immediate customer support.Main module presentation.
SolutionInvitation mode – on homepage.
SolutionAmy welcomes customers, understands questions in everyday languageand provides customers with immediate responses to their questions.
Solution
Amy provides the contextual auto-complete feature.
Solution
Acting as Search, InteliWISE Virtual Agent in the off mode.
Key roles
InteliWISE Virtual Agent is providing immediate customer support
• Greeting & promoting new services / products
•Resolving users' problems and issues
•Navigating customers to right responses
•Ensuring a better user experience through business language recognition
•Providing rich insight into customers' behavior through dashboard and statistical reporting
Interested in
Learning more about this
technology?
Live demo? Downloading WhitePaper?