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Business ITSM Qualification Schemes

This presentation is focused on ITSM qualifications and certification schemes. Shows the difference between Certifications for Organizations (ISO 20000 Certification schemes)…

Technology Microsoft Word - white_paper_c11-541448.docpdf

1. . Introduction to eTOM White Paper © 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 13 2. White Paper Contents Introduction..................................................................................................................................................................…

Technology Cisco introduction to e tom

1. . © 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 13 Introduction to eTOM White Paper 2. White Paper © 2009 Cisco…

Business help desk, servicedesk och kundtjänst Stora förändringar på gång - Alexander Hedlund

1. ITIL version 3Stora förändringar på gång för HelpDesk, ServiceDesk ochKundtjänstAlexander Hedlund23 maj 2007Service Desk Forum 2007 2. AgendaService ManagementITILITIL…