This presentation is focused on ITSM qualifications and certification schemes. Shows the difference between Certifications for Organizations (ISO 20000 Certification schemes)…
1. ITIL version 3Stora förändringar på gång för HelpDesk, ServiceDesk ochKundtjänstAlexander Hedlund23 maj 2007Service Desk Forum 2007 2. AgendaService ManagementITILITIL…