1. IT Service Management In der Krise?!Alle wollen in den Himmel, aber keiner will sterbenCopyright 2009 Oliver Lindner 2. 30.09.2009Copyright 2009 by Oliver Lindner2Man…
1. IT Service Management (ITSM) Reference Model for Business & IT Alignment An itSM Solutions® LLC White Paper™ Today’s multi-faceted business world demands that…