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Technology What is Agile Service Management? Why Is it Important? ITSM Academy Webinar

Resolution Processes Incident Management Problem Management WHAT IS AGILE SERVICE MANAGEMENT®? WHY IS IT IMPORTANT? Jayne Groll ITSM Academy © ITSM Academy unless otherwise…

Technology Putting the PRO in PROcess Design - ITSM Academy Webinar

1. Putting the “Pro” in Process Design © ITSM Academy, 2008 2. About ITSM Academy Certified Woman Owned Business Accredited ITSM Education Provider ITIL® Foundation/Bridge,…

Technology ITIL V3 and Service Operation - ITSM Academy Webinar

1. Welcome W l Service Operation S i O i Where Value is Realized © ITSM Academy, Service Operation 10/2009 2. About ITSM Academy Accredited Education Ft. Lauderdale, Dallas…

Technology ITSM Academy Webinar - Establishing A Business Process Group

1. Establishing a Business Process Group Practitioner Presentation August 15, 2013 2. 2 3. Contents Topic Page(s) About ITSM Academy 2 Company Overview 4-8 Presenter Background…