Agenda 1 2 Introduction to ITIL Key Concept 3 4 5 Service Lifecycle Key Principles, Models, and Process Questions and Answers ( Q & A) ITIL - MOTIVATIONS Introduction…
1. Nas Khilji ITIL Training UNIVERSITY OF WEST LONDON, UK 12/ 11/ 2014 Training Facilitator Nasrullah Khilji 2. Nas Khilji Training Session 12 / 11/2014 Benefits / Contributions…