1. 17/03/2014 1 www.harrybakerprofessionals.com || 0802 839 1360 Turbocharge Your Career ITIL® IT Service Management The Swirl logoTM is a trade mark of AXELOS Limited.PMI®…
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KPI and Analytics Workshop itSMF â May 2014 This deck was designed to be used in small group formats to discuss, develop and improve KPIs and Analytics. The examples within…