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Documents Elevating the End User Final Experience

1. Elevating End User ExperienceBart FaesHead of Global Business DevelopmentOrange Business ServicesPaul PearceProduct SpecialistOrange Business Services 2. agenda• Why…

Design MicroLink IT Readiness Dashboard

1. IT Readiness DashboardsA MicroLink solution for creating operational dashboards, scorecards, and analytics 2. The Four Deliverables Business Needs from ITLike it or not,…

Business IT Service Management Overview

1. “I T I L “ What is theITIL REVOLUTION ? IT Service Management Overview Brenda Iniguez Director, Western USPink Elephant Industry Strategic Consultant HDI-Global MAB…

Technology Government sector smart_suite_success_story

1. SMART Suite ITIL Help Desk for Government & Public SectorCase StudySuccess StoryCountry / RegionOman / Middle East .Business SituationGoal 1Need to establish an Automated…

Documents Tivoli Service Request Manager Presented by: Bakker Shamel.

Slide 1Tivoli Service Request Manager Presented by: Bakker Shamel Slide 2 Service Request The Service Desk contains several Process Management applications and supporting…

Documents Request Tracker 4 (RT4) Implementation Project Lisa Tomalty,...

Slide 1Request Tracker 4 (RT4) Implementation Project Lisa Tomalty, [email protected]@uwaterloo.ca Information Systems and Technology Slide 2 What is request…

Documents Copyright © 2004 Micromuse Inc. All rights reserved. From Consolidated Operations to Service...

Slide 1 Slide 2 Copyright © 2004 Micromuse Inc. All rights reserved. From Consolidated Operations to Service Management with the Netcool Suite General Session Doug McClure…

Business ITIL 2011 Foundation All Volumes - Signed

1.MSITIL 2011FOUNDATIONMohammed SirajudeenBased on iLeARN – Cable & Wireless Worldwide | Documented by Mohammed Sirajudeen M, Change Management Executive, CWW2. MS…

Business IT Service Management Process Maps: Select Your Route to ITIL

1.WHITE PAPER: ITSM PROCESS MAPS IT Service Management Process Maps: Select ® Your Route to ITIL Best Practices JUNE 2008 Nancy Hinich CA S E RV I C E S Robert Sterbens…

Documents itil pdf

IBM Global Services Information Technology Infrastructure Library ITIL Overview Terence Okus, IBM Corporation 2007 IBM Global Services Agenda Introduction of the ITIL Library…