Production and Operations Management –MGT613 INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT VU Lesson 01 POMA Previously called Production Management Then Production…

1. CONTENTS“Our success thrives on knowing your industry, your goals and your back-of-house issues. We dig deep to places where different ideas and influences mingle and…

1. Role of Services in an Economy 2. Learning Objectives Describe the central role of services in an economy. Discuss the evolution of an economy from an agrarian society…

1. Chapter 1 2. Why Study Service Operations?• Service firms are a large percentage of theeconomies of industrialized nations and it’sgrowing – 80% of the US economy…

1. x noshi community driven finding + knowing service by Matthew Muñoz (first year graduate student) May 5, 2007 Studio project in New Information Environments taught by…

Slide 1 Slide 2 T HE G AME P LAN Discover Card Background Goals Our Sales Promotions Discover the Orange Bowl Card Discover the Orange Bowl Code Discover the Orange Bowl…

Slide 1Managing Services Slide 2 What Services have you consumed today? Slide 3 Service Definitions Services are deeds, processes, and performances. Valarie Zeithaml &…

Slide 1Role of Services in an Economy Role of Services in an Economy Welcome to Service Management Service Management Professor James Fitzsimmons University of Texas at Austin…

1. Slides for Chapter 11 2. Contribution of Services Industries to Global GDP 3. The concept of service Grönroos (2001: 7) defines the service concept as: “.. an activity…

SERVICE SUPPLY CHAIN: AN INTEGRATED CONCEPTUAL FRAMEWORK * SUMIT SAKHUJA AND VIPUL JAIN DEPARTMENT OF MECHANICAL ENGINEERING INDIAN INSTITUTE OF TECHNOLOGY, DELHI, INDIA…