Education Don’t Know Much About… Faking it Through the Reference Transaction While Still Providing...

1.Don’t Know Much About… Faking It through the Reference Transaction While Still Providing Quality Service Ohio Library Council Chapter Conferences 2014 2. Don Boozer…

Education Don't Forget to Smile: Utilizing Soft Skills within the Virtual Reference Transaction

1. Michigan Virtual Reference Conference 2. Don Boozer KnowItNow24x7 Coordinator [email protected] 3. A Brief Look at 4. 41 public libraries 24 academic libraries 18…