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Eclevia- Ask-a-Librarian is online: a critical incident technique analysis of librarians' perceptions of quality chat reference
Education Eclevia- Ask-a-Librarian is online: a critical incident technique analysis of librarians'...

 

Three priorities of maintenance
Education Three priorities of maintenance

1. Three Priorities of Maintenance 2. The (Sad) Reality O Serial record maintenance is forever O Some “bad pennies” will turn up again and again…. O There is more work…

Live chat in de boekentoren (Paul Bastijns)
Social Media Live chat in de boekentoren (Paul Bastijns)

1. Live chat in de boekentoren Ken je klant! Studiedag over gebruikersonderzoek en communicatie 27 mei 2014 [email protected] 2. “Digital reference (or virtual reference)…

“I don’t have to know, I go to one spot:” Convenience as Critical Factor in Recent User Studies of Information Behavior
Education “I don’t have to know, I go to one spot:” Convenience as Critical Factor in Recent User...

1. LRS-V October 8,2010 Lynn Silipigni Connaway Senior Research Scientist Timothy J. Dickey Post-Doctoral Researcher “I Don’t Have to Know, I Go to One Spot:” Convenience…

When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Customers on Chat Reference
Education When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Customers on Chat...

1. TELL ME NOW! Assyrian culture I need it for school NOW NOW! Are you stupid? *$&##!! Patron ended chat session.When Teens Attack!Tips for dealing with 12 year olds…

Bridging the Gap: Synchronous and Asychronous Library Services for Distance Learners
Education Bridging the Gap: Synchronous and Asychronous Library Services for Distance Learners

1. BRIDGING THE GAP: Synchronous and AsynchronousLibrary Services for Distance Learners Melissa McCush March 5, 2009 Norwich University 2. INTRODUCTION ACRL Guidelines for…

Dan Sich CIL 2008
Technology Dan Sich CIL 2008

1. Virtual Reference: Endless Possibilities (Meebo, Skype & more) Dan Sich University of Western Ontario 2. Overview Meebo, MeeboMe Skype & Unyte Issues Statistics…

Emerging Technologies
Technology Emerging Technologies

1. TheiPhone 2.   3. Phone Mail IPod Safari SMS GPS Itunes App Store Calendar YouTube Camera & Photos Stocks Weather Clock Notes Calculator 4. Games Entertainment Utilities…

Microsoft Word file Dental Hygiene Library Resources and ...
Documents Microsoft Word file Dental Hygiene Library Resources and ...

1. College of DuPageLibrary ResourcesDental Hygiene Program 2007The College of DuPage Library is located in the Student Resources Center. During the academic year, the library…

LRS-V October 8,2010 Lynn Silipigni Connaway Senior Research Scientist Timothy J. Dickey Post-Doctoral Researcher I Dont Have to Know, I Go to One Spot:
Documents LRS-V October 8,2010 Lynn Silipigni Connaway Senior Research Scientist Timothy J. Dickey...

Slide 1LRS-V October 8,2010 Lynn Silipigni Connaway Senior Research Scientist Timothy J. Dickey Post-Doctoral Researcher I Dont Have to Know, I Go to One Spot: Convenience…

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