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Technology Accuracy Matters – Using Text Analytics to Drive the Cisco Customer Experience

1. CBI Laura Brown, Director© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 2. CBICapturing the Voice of the Customer …to drive business…

Business Keynote: Three Ways Social Business Must Scale

1.1What's Next: The Three Trends Companies Must Invest in for Social BusinessFor Social Media SummitJune11, 2010Jeremiah OwyangPartner2. The conversation has shifted…

Documents Detecon Study Customer Experience Management in the Telecommunications Industry. Market survey and.....

Study Customer Experience Management in the Telecommunications Industry Market survey and action recommendations for the optimal design of customer experiences In cooperation…

Technology Are you choosing the right cms for your

Are You Choosing the Right CMS for your Website?   Are You Choosing the Right CMS for your Website?   Have you ever thought what it takes for a dynamic website? How…

Documents KPMG White Paper

© 2013 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (âKPMG…

Marketing What to Look for in an Advertising Agency - MarketingLift.net

What to Look for in an Advertising Agency A Top 10 Agency Checklist You want an agency that is a great fit One that meets your specific needs. 2 2 You want to align yourself…

Education Using Experience Maps to Improve Both Promise and Process

1. EXPERIENCE 
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Marketing Six practices to design customer experiences

1. Six practices to design customer experiences Melody Dunn, Jasmine Basrai, Douglas Foulds 2. Why focus on customer experience design? 3. Customer expectations are rising…

Documents Branded Customer Service Training

1. • Minimize risk • Relieve pain 2. Basis of differentiation is customer service. 3. Customer Service is everything and anything that touches a customer – directly…

Documents C50508-OCR

8 The Key Is Customer Experience You've just been introduced to three organizations that successfully flipped the funnel. You observed a 180-degree change in what would…