From Stanford BUS 40: User Experience Design for the NonDesigner How do we get from task flows to interface screens? How do we make sure they are clear and effective? Covering…

A talk I gave at UX People 2013 as an attempt to demystify the term 'Service Design'. I talked about the methodologies and tools that service designers use, as…

There are four main topics in this presentation - from simple practical considerations to the more obscure cognitive triggers. IAs need to know this stuff and act on it before…

Presented at Big Design Conference in Oct. 2013. Can we finally let go of the Designer/Wizard Myth? Not that it wasn’t an enchanting tale: The socially awkward genius all…

A presentation from the student sessions preceding the Society for News Design annual workshop in Louisville, KY. Nov. 7, 2013

We have an established practice when it comes to designing things. But what does design look like when applied to the messy complexity of human communities? Hannah du Plessis…

The homepage should be impressive but it also needs to make it easy for people to get to where they want to get and you don’t want to bombard people with too much unnecessary…

Designing better user interfaces sets out to teach interface design by talking through concrete examples: what works, what doesn’t work. A good interface consists of a…