One out of three people are routinely disappointed by customer service interactions. Only 7% say their expectations are usually exceeded.1 Why does this matter? Customers…

Is your team drowning in emails and status meetings, instead of doing the actual work to achieve your goals? Too many teams are getting held back by "work about work,"…

From tips for young salespeople to how to go from salesperson to sales manager, we've got over 30 tips from top sales experts in this free presentation. Learn more sales…

When one door closes... another opens.

There are several ways of collecting big data, one the most promising is S3/CloudFront logging. It’s low cost and quick to implement. Let's dive in and see how to…

This is the keynote presentation I gave at the UXCamp Copenhagen in April 2014. It is a modified version of the deck @MrStickdorn and I (@jakoblies) use. Thank you for having…

Patrick Quattlebaum, Managing Director, Adaptive Path The Softer Side of Design - The design process can be applied to solving problems as small as making a user interface…

Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating…

62 Chapter Two FUNCTIONS 2.1 INPUT ---;.,.,.-:"" ANDOUTPUT "__'L_. ._'" """"",C -.-"'" -- Finding OutputValues:Evaluating…