The importance of assertive communication practices at workplaces across the globe. This presentation is a part of case-study based lecture at Symbiosis Institute of Business…

slides from a joe gerstandt presentation on authenticity

This is the second part of my fourth lecture at HITLab, Canterbury University, Christchurch, New Zealand about user research. I am presenting the three levels of understanding…

This is the third lecture about contextmapping given for the experience design master class at HITLab, Canterbury University in New Zealand. Contextmapping is an important…

This talk was co-written by Will Evans and myself. It covers some basics of Design Thinking as it pertains to externalization of ideas through empathy, problem framing, ideation,…

Every decision we make affects the way real people experience our products. We've all heard the rallying cry for user-centered design, but even those of us who ascribe…

How our physical and digital environments change how we behave and even who we are. An examination of how architecture and

Every decision we make affects the way real people experience our products. We've all heard the rallying cry for user-centered design, but even those of us who ascribe…

My talk from EuroIA 2012 in Rome. How product designers should understand the basics of brand theory to build a differentiated proposition, values and personality into the…

Series of quotes relating to customer loyalty and the customer experience.