Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood…

Edelman's approach and methodology for doing business in a connected age.

Community engagement is at the core of social media. "Digital Embassies" such as your organization's presence on Facebook and Twitter must not only be launched…

Complex organizations must integrate social into how they do business despite the shifts needed to make it happen. Contact David.Armano[at]Edelman.com for more information…

Chapter 16 Managing Communication ©2004 by Nelson, a division of Thomson Canada Limited 1 What Would You Do?     Buckman Labs is facing communication problems…

When I developed the laws of simplicity, I made these images shortly after. I'm now trying to remember what I was thinking back then .. -JM

1 COMPETING WITH OPERATIONS Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall. For Operations Management, 9e by Krajewski/Ritzman/Malhotra © 2010 Pearson…

An overview of the latest book, #brandvandals by Steve Earl @mynameisearl and Stephen Waddington @wadds (Bloomsbury, 2013). Internal communication and social media strategist…

The (perceived) risk of the DevOps is that too many people get the right to "break" the platform. Test Driven Infrastructure is about adapting proven ideas from…

Common wisdom has it that the test effort should be related to the risk of a change. However, the reality is different: Developers build elaborate automated test chains to…