1. Experience Mapping and OperationsNACCDO/PANMay 2012 2. Agenda1. About Us (Briefly, I promise)2. Satisfaction ≠ Advocacy3. The Holistic View4. Who Are Your Patients?5.…
1. Steve LeGrandUniversity of GuelphMarch 11, 2013 2. Lens for exploring the generation, spread, and use of newagricultural knowledge, along with the social, economic, andpolitical…