Slides I used in my social media analytics webinar for TheExpertsBench

Slide 1 CHANGE MANAGEMENT 2.0 How a social media strategy smoothes the bumpy road of managing online communications Jason Falls, Vice President, Interactive & Online…

Net Promoter Score â An Introduction Net Promoter Score® â A Brief Introduction We talk to lots of people about Net Promoter Score and there are many mis-conceptions…

An excellent presentation showing how Social Networking can work for Crisis Management

The Ogilvy framework on handling issues and crisis management

1. Word of mouse.The rising impact of social media on brands. 2. Key media trends Three major trends are shaping the media landscape Search Open distribution platforms User…

1. © 2012 IBM Corporation Social Media Analytics 2013 New Product Updates 2. © 2012 IBM Corporation Please Note: IBM’s statements regarding its plans, directions, and…

1. CUSTOMER SATISFACTION Amanda Kathleen Venier 2. TODAY’S WORKSHOP STEPS  Determine Who is in the Room  Identify why you care about CSAT  Consider what you currently…

1. Now or Never GIP Current State (1.7. – 31.12.2013) 2. Intro In this document you‘ll find current state of Global Internship Programme of AIESEC in the Czech Republic…

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