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Business CMO's latest report the 2011 state of marketing

Sponsored by: 2011 Outlook, Intentions and Investments CMO COUNCIL THE 2011 STATE OF MARKETING © 2011 CMO Council All Rights Reserved. 2 MARKETING OUTLOOK 2011 Introduction…

Business More overview, efficiency and turnover: The blueprint for successful Multichannel in...

Speech at «Multichannel 2013» in Utrecht on Tue Apr 22nd by Jonathan Möller, Founder of foryouandyourcustomers. With his study «The Executive Summary on Multichannel…

Business Attractive experiences and loyal customers with efficient channels: The blueprint for successful...

1. Attractive experiences and loyal customerswith efficient channels: The blueprint for successful Multichannel in Business-to-Consumers (B2C). Jonathan Möller, founder…

Business Customer service 2020

1. Customer Service in 2020:Winning in a Digital World 2. Table of ContentsIntroduction 4Customer Service 2020: Co-creation in Crowds 6Chapter 1Engaging with the “New”…

Technology Philosophical Foundations for a Services Systems Approach

1.Philosophical fundations for a Services Systems Approach Paris – June 2012, 9th Florie BugeaudExtracted from PhD thesis (defended in July 2011):« iSamsara : for a Services…

Technology Editorial: The European Energy Markets Observatory, 16th Edition

1. Utilities the way we see iti©Capgemini 2014Capgemini has used its best efforts in collectingthe information published in the 16th European EnergyMarkets Observatory to…