Speech at «Multichannel 2013» in Utrecht on Tue Apr 22nd by Jonathan Möller, Founder of foryouandyourcustomers. With his study «The Executive Summary on Multichannel…
1. Attractive experiences and loyal customerswith efficient channels: The blueprint for successful Multichannel in Business-to-Consumers (B2C). Jonathan Möller, founder…
1. Customer Service in 2020:Winning in a Digital World 2. Table of ContentsIntroduction 4Customer Service 2020: Co-creation in Crowds 6Chapter 1Engaging with the “New”…
1.Philosophical fundations for a Services Systems Approach Paris – June 2012, 9th Florie BugeaudExtracted from PhD thesis (defended in July 2011):« iSamsara : for a Services…