1. TRADITIONAL MARKETING & BRANDING IS DEAD 2. Don Draper is no longer in charge 3. You areStories !no longer in chargevs.Your community is ! 4. The price of a coffeehere…
1. 7 3 Define what a service breakdown is. Apply knowledge of behavioral styles in difficult customer situations. Recognize different types of difficult customers and effectively…
Journey to a Customer Experience Map BY JILL HEWITT, CUSTOMER EXPERIENCE DESIGNER WHITE PAPER Journey to a Customer Experience Map 2Page Journey to a Customer Experience…
1. Financial services, customers and their emotions Jerry Angrave Why it’s so important, and how do we turn transactions into relationships? 2. Those who focus on selling…
1. State of the Profession Series Case studies from the world’s top customer advocacy and engagement programs, showing how to grow the business in today’s buyer-empowered…
A programme for today 9.00 - 10.30 Stewardship 11.00 - 12.00 Getting the message right 1.00 - 2.15 Fundraising in tough times 2.45 - 4.00 Finding gifts in wills Stephen Pidgeon…
1. Money does not make the World go Round 2. Relationships Do 3. “The rules of work are changing. We’re being judged by a new yardstick: not just how smart we are, or…