Social CRM as a tool to enhance consumer experience is a must for luxury hotels. In this presentation we picked up Taj hotels as an example from India and looked at the possibilities.…
1. Apple's Passbook and Google Wallet: 5 key differences you need to know NOVEMBER 26, 2013! Julie Novack, SVP, Mobile Solutions, Vibes John Haro, Chief Technology Officer,…
Slide 1C C ustomer R R elationship M M anagement IMEN381 Management Information Systems of 20090491 Hyungsoon, Park 20090507 Geunha, Oh 20090969 Yongjin, Park Slide 2 About…
1. National Aeronautics and Space Administration Shifting Public PerceptionsExhibitor 2011 Session M107 Our Mission: To create the world’s most meaningful and memorable…
1. INSPIRING CRM SESSION Carmen Cimirro June 2015 2. • CRM: a world in fieri • Customers needs & expectations • Top reasons and barriers • CRM at work: challenges…
Slide 1 Web Self Service Take Home Message Web Self Service gives CRM information access to assigned non-CRM users. Slide 2 Overview CRM Web Self Service (WSS) allows third…