1. An English view on procurement during economic downturn:Is it enough? Dr Gordon Murray 2. 3. The procurement strategic dilemmaReduce costs to pay for council services…
Changing Ordnance Survey The options Most people will agree that maps are really useful (though they're a bit of a pain to fold up again). Just how useful they are has…
1. Digital Mentor Campaign Caroline Chambers May 2009 2. Communication haschanged dramatically 3. Baby Boomer born 1946-1961 4. Generation X – Born 1961-1981 5. Generation…
1. Business Continuity: What’s in it for you? Vicki Bales Peterborough City Council Resilience Services 16 thSeptember 2010 2. Business What? 3. Resilience Services Emergency…
1. Streetlife: Our must-add-valueapproach to social mediaPresented by:Matt WoorSocial Media and Customer Satisfaction Co-ordinatorSuffolk County Council 2. What are we going…
1. Supporting people to live at home Carelinkin North SomersetDave Ostry, Customer Insight team, North Somerset Council 2. What is Carelink? Support for vulnerable people…
1. Changes in the ServiceParadigm for Councils?Integrated, citizen-centric service delivery (vs answer depends on which Council department you talk to)?Electronic service…
1. Southampton City Council The story of ‘Stay Connected’21.11.2013 2. Presentation contents• • • • • •Before and after – pre July 2012 and post July 2012…
1. Smart DeliveryDawn Flook – Customer First Programme Delivery Manager 21 stOctober 2010 2. Agenda What is Customer First? How are customers using self-service? Cost and…