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Social Media Social partners - How to integrate social media into contact centres

How to integrate social media into contact centres? Vit Horky, CEO of Brand Embassy and Founder of Future Care Initiative, is sharing his thoughts on the why, when and how…

Technology Open for Business - Why customer centric organisations are winning more

OPEN FOR BUSINESS Why customer centric organisations are winning more NEW GAME, NEW RULES NEW GAME, NEW RULES Customers expect to seamlessly interact with companies through…

Education Aadhaar - How to get an Aadhaar card - UID India

Aadhaar Unique Identification Number http://uidai.gov.in/ What is Aadhaar? Aadhaar is a 12-digit unique number which the Unique Identification Authority of India (UIDAI)…

Business Avaya intro & updates

Avaya Aura System Manager 6dot2 Avaya Contact Center Overview & Update Outbound Road Map Bill Pennabaker Outbound Sales Leader Avaya ‹#› Avaya - Proprietary. Use…

Career Team management 5 elements rpo.ppt

Motivation for achievement Motivation for achievement Idea number 1 Invite team members to devise team mascot, name, colours etc and so give them a feeling of belonging and…

Business The OmniTouch Team Leader Training Series for Contact Centres & Service Centres

Microsoft PowerPoint - OmniTouch Team Leader Training & e2i Subsidy Presentation 19th May 2014 [Compatibility Mode] OmniTouch Team Leader Certification & Singaporeâs…

Documents Wipro Final

Vijayanagara Sri Krishnadevaraya University An Internship Report on Wipro VV Sangha’s Allum Karibasappa Institute of Management, Bellary Submitted to Ms Renuka Baburao…

Documents Anav Aes Acm

Avaya Solution & Interoperability Test Lab Application Notes for ITNAVIGATOR A-NAV with Avaya Communication Manager and Avaya Application Enablement Services - Issue…

Documents Release 6.0 BSB07 Business Services Training Package Header Information

BSB07 Business Services Training Package Release: 6.0 Contents Date this document was generated: 26 May 2012 CONTENTS Modification History ..........................................................................................................3…

Documents Automatic call quality evaluation

1. Automatic Call QualityEvaluation 2. The mere existence of the contact centre is based on the premise of Providing quality care to customers Fulfilling their expectations…