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Business Enabling Customer Centric Capabilities in the Front Lines

1. Key Objectives• Demonstrate the impact of CX on your business • Show the influence of agent interaction quality on CX • Teach you steps for maximizing business performance…

Business III Conferência CMMI Portugal, Keynote 2: CMMI for Services... not only for IT, Enrique Morey, PIA....

1.AbstractIT project manager with extensive experience in the Banking and Finance, in recent years Over the last three years, there are more than has worked as Senior Consultant…

Documents IBM Social Business, Joseph Preston

1.Joe Preston-Web Experienceand Social Business SoftwareOctober 2012Transforming the Business Environment:Becoming a Social Business © 2012 IBM Corporation2. IBM’s integrated…

Sales Customer service manifesto

1. aMANIFESTOforCUSTOMERSERVICE 2. We are passionate and enthusiastic.We are narrators and storytellers.We are listeners, then talkers.We are flexible and consistent.We are…

Documents Customer Experience Monitoring (Generic Version 2)

11 Customer Experience Monitoring May 2010 • End to End Customer Experience • Challenges and Case study �Robert Beck Chief Executive, CR-X [email protected] 2 The…

Documents OmPrompt - How to Reduce the Cost to Serve while Improving Service. A Financial Analysis of the...

1. Reduce the Cost to Serve while Improving Service. A Financial Analysis of the Order-to-Cash Cycle Thomas Bartsch Value Chain Consultant #strategicadvantage @OmPrompt 2.…

Business Evolving From a Shared Email Inbox to a Social Help Desk

1. The Ultimate Guide: Evolving From aShared Email Inbox to a Social HelpDeskIs it time for you to switch from your current shared email inbox to a social help desk?We want…

Documents Institute of Customer Service Customer service - in a class of its own Business Systems (UK) Ltd –...

Slide 1 Institute of Customer Service Customer service - in a class of its own Business Systems (UK) Ltd – annual conference 23 November 2010 Jo Causon – chief executive…