1. Customer Experience ManagementCopyright 2011 CustomerThink Corp. 2. Customer Experience Management: 10 BIG IdeasForewordBy Bob Thompson, CustomerThink Founder/CEOOver…

1. Are You Being Served? A Customer Service Workshop St. Benedict’s Church November 30, 1998 2. Today’s Agenda Learn how to incorporate customer service skills in day…

1. Text Analytics for Brand ResearchNon-reactive Concept Mapping to Elicit Consumer Perception1 2. Who We AreLocation!Awards!Background!University of Cologne spin-off"Founded…

Slide 1 CREATING BRAND EQUITY What is a BRAND? The American Marketing Association defines a brand as âa name, term, sign, symbol or design, or a combination of them, intended…

Slide 1CLEAR 2008 Annual Conference Anchorage, Alaska “Promoting Regulatory Excellence Through Surveying” Bob E. Hayes, Ph.D President Business Over Broadway Slide 2…

LETS RECAP WHAT WE HAVE DISCUSSED. Congratulations on finishing this course. As stated in the beginning, Customer service is a very subjective subject. We hope that you will…