Slide 1Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D., Associate Professor Rutgers, The State University of New Jersey Lynn Silipigni…

Slide 1March 14, 2009 ACRL Conference Seattle, WA I would sort of appreciate a little more understanding: Engaging Net Gen Students in Virtual Reference Marie L. Radford,…

Slide 1June 22-25, 2009 i3 Conference Aberdeen, Scotland Convenience, Connections, Correctness, and Choice: Critical Components of Virtual Reference Service Quality Marie…

Slide 1LIB130 Locating News Resources LINGNAN UNIVERSITY LIBRARY Feb 2014 The PowerPoint can be downloaded at: http://libguides.ln.edu.hk/il_handouts Slide 2 use key news…

1. Noor Husna Mohamad Zayadi WGB090005 2. Identifying Perceived Needs for a Chat Reference Service from the University of Malaya Library User’s Perspective 3.  Internet…

Slide 1 1 Out of the Question!... How We Are Using Our Students’ Virtual Reference Questions to Add a Personal Touch to a Virtual World Pascal Lupien Lorna Rourke Academic…

Slide 1 Seeking Synchronicity: Viewpoints of VRS Users, Librarians, and Non-Users on Live Chat Reference Marie L. Radford, Ph.D. Associate Professor Rutgers, The State University…

Slide 1 LIB310 USING DATASTREAM Lingnan University Library Feb 2013 TERENCE CHEUNG – REFERENCE LIBRARIAN http://www.library.ln.edu.hk/services/library-workshops/handouts…

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motivation for using the chat reference service. This evaluation study assesses the effectiveness of chat service have attracted much attention from library practitioners…