1. Using social media data in academic research 2. LiveWall• Founded in 2011 by former Tilburg University studentswith years of experience in IT and media• Part of IntoApps…
1. Online Reputation ManagementChris Kovac of Nicholson Kovac 2. Start with the BasicsSocial Media PolicyBest PracticesEstablish “ground rules”EducationL&L, WebinarsWho…
1. 5 Steps to Building a SocialCustomer Service Team Michael PaceThe choice is yours:Stand firm against theSocial Media wave orPick up a surf board,paddle out, ride, &…