1. Complex Patient Journeys Note: Best viewed in slide show mode 2. About the speakerMatthew P. Hall , CEO Human Care Systems, Inc. Direct: 617.649.2118 Mobile: 617.501.1818…
1. 20 WAYS TO SURPRISEYOUR CUSTOMERS1 2. THE ROAD TO GREAT CUSTOMEREXPERIENCE2Source: Bain & Company 3. 3WHY SURPRISEYOUR CUSTOMERSIS SO IMPORTANT. 4. 4We spend most…
1. Got patients? Healthcare IT Strategy 2. It’s called VRM, Vendor Relationship Management 3. “ Retention is for wimps.We measure the percentage of patients who have…
1. III FÓRUMThis information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without…
1. Introducing Evviva Brands www.evvivabrands.com 2. Our Model We are a specialized strategy consultancy: We develop leadership and employer brands.We connect them with our…
1. John Ball Vice President Service and Support Product Line Track: Service and Support Keynote 2. Safe Harbor Statement “ Safe harbor” statement under the Private Securities…