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Surprise your customers in 20 ways
Presentations & Public Speaking Surprise your customers in 20 ways

1. 20 WAYS TO SURPRISEYOUR CUSTOMERS1 2. THE ROAD TO GREAT CUSTOMEREXPERIENCE2Source: Bain & Company 3. 3WHY SURPRISEYOUR CUSTOMERSIS SO IMPORTANT. 4. 4We spend most…

Vocalcom Effortless Contact Center TM
Presentations & Public Speaking Vocalcom Effortless Contact Center TM

1. © 2014 Vocalcom, Inc. Effortless Contact Center™ Prepared for … 2. 2 3. © 2014 Vocalcom, Inc. ForContactCenterpeoplebyContactCenterpeople! 3 “Vocalcom was founded…

Marketing Essentials and Practice
Business Marketing Essentials and Practice

1. Marketing Essentials and Practice 2. What is Marketing? 3. What is Marketing? • the action or business of promoting and selling products or services, including market…

Consumer Behaviour in Services
Documents Consumer Behaviour in Services

Consumer Behavior in Services Consumer Behavior in Services SERVICE MARKETING Consumer Needs & Expectations Customers buy goods and services to met specific needs, and…

BlogWell Dallas Social Media Case Study: Southwest Airlines, presented by Christi McNeill
Marketing BlogWell Dallas Social Media Case Study: Southwest Airlines, presented by Christi McNeill

1. SocialMedia.org This video is from Case StudiesBlogWell San Francisco June 20, 2011socialmedia.org/blogwell This presentation is fromBlogWell Dallas February 19, 2014…

RUTGER PEKELHARING Sales Execution of Hosted Services Through Superior Customer Experience Management.
Documents RUTGER PEKELHARING Sales Execution of Hosted Services Through Superior Customer Experience...

Slide 1 RUTGER PEKELHARING Sales Execution of Hosted Services Through Superior Customer Experience Management Slide 2 The SaaS Market—it’s big, it’s global and many…

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