CUSTOMER RELATIONSHIP MANMAGEMENT UNIT - 1 1. INTRODUCTION 2. CUSTOMER LOYALTY 3. SUCCESS FACTORS 4. THREE LEVELS OF SERVICE 5. SERVICE – LEVEL AGREEMENTS CUSTOMER RELATIONSHIP…

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1 CUSTOMER RELATIONSHIP MANMAGEMENT UNIT - 1 1. INTRODUCTION 2. CUSTOMER LOYALTY 3. SUCCESS FACTORS 4. THREE LEVELS OF SERVICE 5. SERVICE – LEVEL AGREEMENTS CUSTOMER RELATIONSHIP…