20 20 Delivery Datasheet

A feAture-rich, eAsy-to-deploy And use proof-of-delivery solution thAt enAbles increAsed productivity And

outstAnding customer service20/20 Delivery® is a comprehensive mobile workforce management solution for delivery, collection and transportation fleets, reliably connecting drivers on the road to operations staff and computer-based information systems in branch or corporate offices. 20/20 Delivery puts you in control and provides detailed, real-time visibility into the supply chain so you can create a first-class customer experience that

ensures long-term customer satisfaction and loyalty.

20/20 delivery®

empowering the logistics Worker20/20 Delivery is a market-leading Proof-of-Delivery solution and its wide-ranging feature set makes it ideal for the sophisticated logistics requirements of wholesale and retail distribution markets: the system expertly manages aspects such as multi-item stops, exception handling (Over, Short & Damaged items), clean invoicing, barcoding, payment processing, pallet pick and breakdown deliveries, unscheduled collections - and much more. 20/20 Delivery also adeptly and efficiently handles single item deliveries for couriers et al.

meeting your business needsIn continual deployment by large fleets for over a decade and used today in 13 countries by tens of thousands of mobile workers, 20/20 Delivery increases profitability and improves customer service by enhancing your operational control and helping to control costs. Functionality such as electronic signature capture, fully automated manifests and integrated barcode scanning seamlessly integrate with the order entry, warehouse management, route optimization, dispatch, accounting and customer service systems that control your transportation and logistics operations.

Configured to meet your exact business needs, 20/20 Delivery receives order information from back-office systems, makes the data available to drivers on mobile handheld devices, and then relays order status changes back to the central systems in real-time, as drivers execute their route assignments.

Offering rich and flexible data structures, 20/20 Delivery was designed specifically for transportation operations. Entities such as customer, route, stop, order and item can all be easily configured, via extensive descriptions and attributes, to precisely match your operational requirements.

configuration, not customizationOrganizations today need flexible, cost-effective and configurable products that enable them to meet their needs, both now and in the future. Any solution requiring bespoke customization or software development inevitably leads to an increased Total Cost of Ownership. Hence a solution must be able to adapt to change over time yet also quickly deliver an exceptional Return-On-Investment.

20/20 Delivery is an ‘out of the box’ - yet highly configurable - solution for any size of company that needs to drop and/or collect consignments. Highly cost-effective, with an extremely rapid deployment time, it is the most flexible, reliable and proven product of its kind in the industry.

unrivalled benefitsVisibility into all aspects of delivery and collection operations•Empowers management, drivers and operations personnel•Yields immediate competitive advantages, cost savings and rapid ROI•

Empowering the Mobile Worker

Why 20/20 delivery?Reduced Days Sales Outstanding•

Improve cash flow*

Lower the invoice cycle time*

Get control of costs*

Shorten ‘time to revenue recognition’*

Improved Customer Service•Create a Clean Invoice at every stop*

Process payments in the field*

Resolve queries instantaneously*

Avoid disputes and errors*

Reduced Inventory Shrinkage•Manage OS&D as its happens*

Proof of Chain-of-Custody *

Enhance stock control & management*

Track all of your assets in real-time*

Increased Operational Efficiency•Eliminate paperwork*

Reduce administration overheads*

Visibility of mobile worker operations*

Real-time data collection & reporting*

Enhanced Driver Productivity•More efficient, consistent workflow*

Two-way, real-time communication*

Eliminate in-the-field data entry errors*

Bring down fuel costs*

Better Financial Compliance•Standardized process for Audit*

Date- and time-stamped process*

AirVersent is a world leader in highly configurable mobile solutions for logistics and field service workforces. Used by companies with just a handful of engineers through to large organizations with thousands of field workers, AirVersent helps reduce operating costs, improve

worker efficiency and increase productivity - to help you deliver an outstanding customer experience.

industry solutions

europeKing’s Lodge, 194 King’s Road ReadingBerkshire, RG1 4NHUK

[email protected]

Tel: +44 (0) 118 955 8500Fax: +44 (0) 118 955 8501

corporate headquarters11460 Cronridge DriveSuite 102Owings Mills, MD 21117USA

[email protected]

Toll-free: 800 854 0473Tel: +1 443 394 5400Fax: +1 443 394 5267

Copyright © 2009, AirVersent, Inc. All rights reserved. 20/20 Delivery®, 20/20 Mobility Suite™, AirVersent™, Click&Go™, and ServiceNet® are trademarks of AirVersent, Inc. All information is subject to change without notice. Doc. rev. 140109

20/20 delivery®

Empowering the Mobile Worker

featuresTracks services, staff and vehicles•

Captures driver & customer signatures •

Records all service exceptions•

Automates data collection tasks•

Dispatches new work orders to •drivers throughout the shift

Drivers may group/ungroup orders •and open/close stops as needed

Make deliveries in any sequence•

Payment, credit & invoice processing•

Immediate PDF invoice by email or •prints custom receipts in the field

Pre- and post-trip cargo reconciliation•

Time-stamps all driver activities •

Charts driver performance metrics •

20/20 Delivery Dashboard provides •up-to-the-minute work order status

Web services interface for self-service •customer access to work orders

Integrates tightly to back-office •systems

Supports ad-hoc queries, report •generation and data mining

Real-time, ubiquitous communication •over standard cell phone and other wireless data networks

A day in the life...start of day: pre-departure20/20 Delivery handles the complete pre-route workflow process:

Electronic manifests issued directly to handheld device•Driver conducts and records vehicle safety inspection for tractor and trailer•Capture the driver’s signature as verification for the inspection•Tight integration with Fleet Management systems •

on the road: delivery processThe real-time capabilities of 20/20 Delivery include:

Customer details and product inventory descriptions on the handheld device•Special instructions and alerts can be sent to the driver in real-time•Barcode scanning of single, multiple and/or pallet items to ensure proper delivery•Manual delivery option (if the item cannot be scanned, such as a missing label)•Exception handling of Over, Short and Damaged items, including reason codes•Review product and quantities remaining to be delivered at a stop•Accept and record different types of payment•Capture the customer’s signature and generate a signed customer delivery receipt•

Along the route: pick-up process and partial deliveriesComprehensive functionality for pick-up and partial deliveries, dealing with:

Collections and pick-ups of all types:•Scheduled: device displays all items that need to be picked up and marks them * ‘accepted’ when they are scanned back into the vehicleUnscheduled: driver can accept the item and scan it onto the vehicle, then generate a * customer pick-up receiptBackhaul, Direct Dock Drop, Route Split*

Management of partial deliveries, including identification of items according to customer •order and partial deliveries made

end of day: check-in20/20 Delivery provides a complete return-to-base and check-in procedure:

A checklist for the warehouse, including:•Product inventory records to co-ordinate * returns, refusals, mis-picks and items for inspectionEquipment inventory records such as * hand-trucks and pallets

Driver logout: time-stamp plus confirmation •of all the day’s activities