1. Exploring the Role of the Change Agenta research based approach May 2011 2. The role is a mixture of these dynamics Help build and then execute overall change plan Help…
Insights from Customer Service Experts On September 17, 2014, we hosted an event in NYC called âIlluminate: A Strategic Approach to Customer Engagement.â ! We invited industry…
Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center August 2008 A Business White Paper Taking a SIP: What Executives Should Know About…
1. Introduction To AI Systems By: Nehal Varma 2. What is Artificial Intelligence? AI is an area of computer science that emphasizes the creation of intelligent machines…
1. 1 2. The Current System needs Improvement • 55% of real estate agents would consider moving to a new office. • 9 of 10 agents have switched companies at least once…
1. Introduction To AI Systems By: Nehal Varma 2. What is Artificial Intelligence? AI is an area of computer science that emphasizes the creation of intelligent machines…
1. fs viewpointwww.pwc.com/fsi 02 13 17 29 33 Point of view Competitive intelligence A framework for response How PwC can help Appendix April 2013 Implementing fast, flexible…
Slide 1Planning Ahead for Optimal Contact Center Deployment Phil Odence, VP Contact Center Business, Empirix Slide 2 2 Agenda The IP Call Center Wave Challenges with IP in…
Slide 1Experience-Oriented Artificial Intelligence Rich Sutton with special thanks to Michael Littman, Doina Precup, Satinder Singh, David McAllester, Peter Stone, Lawrence…
Artificial Intelligence Artificial Intelligence CH 17 Making complex decisions Group (9) Team Members : Ahmed Helal Eid Mina Victor William Supervised by : Dr. Nevin M. Darwish…