Venali Innovative eMessaging Solutions | www.venali.com
Venali AMC
VENALI | Account Management Center
Venali Innovative eMessaging Solutions | www.venali.com
Log-on
LOG-ON | Enter your User ID and Password.
Click “Enter” to securely access your account.
Note: your User ID in most cases is your account number.
Venali Innovative eMessaging Solutions | www.venali.com
Start
START | Your complete resource for account information with access to fax activity, account balance andinvoices.
Track every step ofyour account activity in real-time, 24/7/365.
Click on “My Account”or “Support” from thenavigation menu on theleft to view options andget started.
Venali Innovative eMessaging Solutions | www.venali.com
Fax Numbers
FAX NUMBERS | View your company’s local and toll-free in-boundvirtual fax numbers.
This list makes it easy to verify that your fax to email numbers correspond with your email addresses.
Venali Innovative eMessaging Solutions | www.venali.com
Current or Past Activity
CURRENT OR PAST ACTIVITY | Access the information you need to manage your faxtraffic more effectively.
Select a specific timeframe and click “go”to view detailed graphsand charts of yourfax activity.
Click on “view calldetails” to view individual fax transmission activity.
Note: You’ll find the same information for both current and past activity. The only difference is current activity lists accounts not yet invoiced, and past activity displays accounts already invoiced.
Venali Innovative eMessaging Solutions | www.venali.com
Current Results
CURRENT RESULTS | Analyze and check the status of your fax transmissions.
This in-depth reportidentifies fax activityand delivery in detail.
You can also sort bycategory to furtheranalyze your faxactivity.
Detailed Report | In the status section a green “” identifies a successful fax. The red “X” identifies an unsuccessful fax transmission and possible reason.
Note: You can view up to 1,000 records per page.
Venali Innovative eMessaging Solutions | www.venali.com
Faxes Sent to a Specific Number
FAXES SENT TO A SPECIFIC NUMBER | Check the status of individual or groups of faxes.
You can evaluate searchresults from this look-upfeature by entering a specific fax number or area code (with % sign) and click “go”.
Here you can reviewdetailed information onfax transmissions. Note: You can view up to 1,000 records per page.
Detailed Report | In the status section a green “” identifies a successful fax. The red “X” identifies an unsuccessful fax transmission.
Venali Innovative eMessaging Solutions | www.venali.com
Archiving Option
ARCHIVING OPTION | Activate your entire company or a specific user/email address to store and manage fax messages.
From Current Activity, select a specific timeframe for faxes sent or received and click “go”.
Click on “view call details” then click on the destination fax number to easily reference your fax in PDF format.
Note: Archiving is billed separately from other Venali services.
Venali Innovative eMessaging Solutions | www.venali.com
Request CDR
REQUEST CDR | Receive an electronic report of your fax activity.
Order a CDR (call detail record) to analyze fax traffic by date or billing period.
This will help you manage your database lists more effectively. It will be sent to the designated email address you specify.
Venali Innovative eMessaging Solutions | www.venali.com
Statements
STATEMENTS | Access your account statement information 24/7 to check your amount and new balance.
To examine a summaryof your invoice, click on“see details” in the Info.column.
Click on “View this invoice” to view, print or save your statement.(Requires Acrobat Reader)
Venali Innovative eMessaging Solutions | www.venali.com
Account Balance
ACCOUNT BALANCE | Find your current account balance.
You can also review and access payments and any statements that have been invoiced.
To view a summary or the actual invoice, click on “see details” in the Info. column.
Select “View this invoice” to print out your account balance.
Venali Innovative eMessaging Solutions | www.venali.com
Actual Statement
ACTUAL STATEMENT | View, save and print your statements beforereceiving them by mail.
You can access all current and past invoices 24/7/365.
Each statement includesbilling information andfax transmissions by eachemail user’s address.
Venali Innovative eMessaging Solutions | www.venali.com
Billing Address
BILLING ADDRESS | Keep your fax accountinformation current.
You can automaticallyupdate or change yourbilling information inreal-time.
Venali Innovative eMessaging Solutions | www.venali.com
Payment Information
PAYMENT INFORMATION | Locate your company’smethod of payment.
You can check creditcard information foraccuracy to keep youraccount current.
Venali Innovative eMessaging Solutions | www.venali.com
User Access
USER ACCESS | Select the user and viewindividual privileges by clicking on the dropdown menu.
You can automaticallyadd, delete or modifythe privileges andaccess of all users’accessing your accountin real-time.
This is a great tool for your company’sadministrator.
Venali Innovative eMessaging Solutions | www.venali.com
Email Accounts
EMAIL ACCOUNTS |
Update your userbase in real-time.
You can add, modifyor remove email addresses from youraccount at any time.
Note: Only email addresses listed are able to send faxes
using this account
Venali Innovative eMessaging Solutions | www.venali.com
Out-bound Rates
OUT-BOUND RATES | Look up your destinationby country to find outyour out-bound fax rates.
Venali Innovative eMessaging Solutions | www.venali.com
Support/Contact
SUPPORT/CONTACT | Submit any questions orcomments you have to our helpful customer support team.
You’ll receive a promptresponse within twobusiness days.
We’re here 24/7/365to serve you.