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Skill Gaps Analysis in Telecommunication
Industry
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Table of Contents
Telecom Sector: An Overview.....................................................4Workforce Projection.......................................................................4Division of Reqirement b! "#cation..............................................$
Service Provi#ers......................................................................%Workforce Projection.......................................................................%Division of Reqirement b! "#cation..............................................%&e! roles in 'ra#ate an# above cate'or!........................................%
Telecommnication eqi(ment an# manfactrin'......................)Workforce Projection.......................................................................)Division of Reqirement b! "#cation..............................................)ke! roles in 'ra#ate an# above cate'or!........................................)
*etworks an# +T ven#ors...........................................................,Workforce (rojection.......................................................................,Division of Reqirement b! "#cation..............................................,ke! roles in 'ra#ate an# above cate'or!........................................,
Telecom Retail..........................................................................-Workforce (rojection.......................................................................-Division of Reqirement b! "#cation..............................................-ke! roles in 'ra#ate an# above cate'or!........................................-
Critical ob Roles...................................................................../0
Skill 1a(s in Service Provi#er sb2sector..................................//
*ee# S(ervision..........................................................................//Skills required...............................................................................................11Skill Gaps......................................................................................................11
Work +n#e(en#entl!......................................................................//Skills required...............................................................................................11Skill Gaps......................................................................................................11
3ana'es a team............................................................................//Skills required...............................................................................................11Skill Gaps......................................................................................................11
Skill 1a(s in +nfrastrctre (rovi#ers sb2sector......................./*ee# S(ervision........................................................................../
Skills Required.............................................................................................. 12Skill Gaps......................................................................................................12Works +n#e(en#entl!...................................................................../
Skills Required.............................................................................................. 12Skill Gaps......................................................................................................12
3ana'es a team............................................................................/Skills Required.............................................................................................. 12Skill Gaps......................................................................................................12
Skill 'a(s in Retail an# #istribtion........................................../5*ee# S(ervision........................................................................../5
Skills Required.............................................................................................. 13Skill Gaps......................................................................................................13
Works +n#e(en#entl!...................................................................../5Skills Required.............................................................................................. 13
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Skill Gaps......................................................................................................133ana'es a team............................................................................/5
Skills Required.............................................................................................. 13Skill Gaps......................................................................................................13
Skill 'a(s in "qi(ment 3anfactrin'...................................../4
*ee# S(ervision........................................................................../4Skills Required.............................................................................................. 14Skill Gaps......................................................................................................14
Works +n#e(en#entl!...................................................................../4Skills Required.............................................................................................. 14Skill Gaps......................................................................................................14
3ana'es a team............................................................................/4Skills Required.............................................................................................. 14Skill Gaps......................................................................................................14
Skill 1a(s in +nformal Se'ment................................................/$
C6allen'es face b! Recriters................................................../$Skills reqire# in telecom in#str!.........................................../$
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Telecom Sector: An Oerie! Telecommunication is "lo#al industry t$at requires continuous innoationas serices are constantly up"radin" to $i"$est !orld standards. Indian is#ecomin" t$e second lar"est %astest "ro!in" market !it$ "ro!t$ o% more
t$an 3&' in terms o% su#scri#ers. Also t$e annual $andset sales in India$as crossed 2(( million units. )o! since smartp$ones are t$ere* t$eusa"e o% mo#ile p$ones and t$e serices associated !it$ it are increasin"at t$e e+ponential rates.
,it$ "oernment o-erin" license to players and auctionin" 3G and 4Gspectrum* telecom industry soon !ill #e $i"$ scale recruiter. As t$ere !ill$u"e demand o% so%t!are en"ineers* $ard!are en"ineers and mo#ileanalysts. urt$er t$e e+pansion process !ill open opportunities in t$enet!ork installation and maintenance areas.
T$is sector is employin" around 2.& million people directly and around /million !$o are !orkin" indirectly t$at makes it as one o% t$e lar"estemployment "eneratin" sector.
“The telecom sector has been growing aggressive at an average for 35 per cent a year for close to two decades. Though the boom period of thissector is over, it continues to be a large job creator,” Randstad India 0O ppaluri said.
“As per the report released by !"A, prepared in collaboration with #$,
the %ndian mobile economy is growing rapidly and will contributeappro&imately '()) #illion to %ndia*s +. "ore importantly the industry will generate (.- million job opportunities.”
,ork%orce ro5ection
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Source: rimary Interactions* )SSO 67t$ Round o% Surey* 8G Analysis
9iision o% Requirement #y ducation
Source: rimary Interactions* 8G Analysis
T$ere !ill #e increase in s$are o% oerall sector employment in retailse"ment %rom 22 percent in 2(13 to 3& percent #y 2(22.
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Serice roiders,ork%orce ro5ection
Source: )SSO* 8G in India analysis
9iision o% Requirement #y ducation
Source: )SSO* 8G in India analysis
ey roles in "raduate and a#oe cate"ory• onal tec$nical mana"er
• 8ana"er;R mana"er
• O<8 =ead
• >TS en"ineer ?Team lead@
• )et!ork en"ineer* Territory
• sales mana"er;prepaid
• Territory sales mana"er;post paid
•
Team mana"er?00@• Team mana"er?#road#and@
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Telecommunication equipment and manu%acturin"
,ork%orce ro5ection
Source: )SSO* 8G in India analysis
9iision o% Requirement #y ducation
Source: 8G Analysis
key roles in "raduate and a#oe cate"ory• n"ineer trainee
• n"ineer ?R<9@
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)et!orks and IT endors
,ork%orce pro5ection
9iision o% Requirement #y ducation
key roles in "raduate and a#oe cate"ory• ield Tec$niciann"ineer
• R n"ineer
• Transmission en"ineer
• >SS en"ineer
• )et!ork n"ineer
• )SS0ore n"ineer
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Telecom Retail,ork%orce pro5ection
Growth is driven by the growth of specialized mobile retail stores by vendors along with the service.
9iision o% Requirement #y ducation
key roles in "raduate and a#oe cate"ory• Sales e+ecutie
• Assistant sales mana"er
•
Territory sales mana"er• Sales mana"er
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0ritical Bo# Rolesollo!in" are t$e 5o# roles in t$e telecom industry:
Sb2Sector Position Skills
Serice roiders
0ore n"ineer • 0ore tec$nical skills
• Actie in%rastructuremana"ement
• Analytical skills
• Operationmana"ement
• Reenue assurance
ield maintenanceen"ineer
Transmission en"ineer
ault mana"ementen"ineer
Installation en"ineer
)et!ork mana"ementen"ineer
0ustomer care e+ecutie
assie in%rase"ment
0luster in;c$ar"e • 0ore tec$nical skills
Celectrical conceptand equipment$andlin"
• Responsieness andrelia#ility
• eople
mana"ement• Trainin" on O=S
0luster mana"er
Optical D#re tec$nician
Optical D#re splicer
to!er tec$nician
Telecomequipment andmanu%acturin"
Operator •
8ac$ine operatin"skills
• Adanced skills %orne! tec$nolo"y
• 0ost optimiEationand eFciencyen$ancement
roduction n"ineer
uality n"ineer
)et!ork and ITHendors
IT sta- mana"er • ro5ectmana"ement
• Tec$nolo"ical kno!;
$o!
• Innoation ?IT@
• Issue identiDcationand resolution
• eoplemana"ement anddeelopment
application 9eeloper
IT support en"ineer
Retail anddistri#ution
In store promoter • nderstandin" o%market andcustomerrequirements
• resentation skills
0ustomer care e+ecutie
9istri#utor salesrepresentatie Territory sales mana"er
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• 0ustomerrelations$ipmana"ement ?0R8@
• eoplemana"ement and
deelopment• So%t skills• roduct kno!led"e
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Skill Gaps in Serice roider su#;sector)eed Superision
• ntry leel en"ineer and tec$nicians
Skills required
• nderstandin" o% 5o# to #e done
• ,illin"ness to learn !$ile on t$e 5o#
• ro#lem solin" skills and aptitude o% identi%yin" issues
• atience and perseerance
Skill Gaps
• =i"$ attrition at lo!er tec$nician leel #ecause o% lo! pay.
• A disconnect #et!een industry requirement and education imparted
in colle"es.• =i"$ de"ree o% t$eoretical kno!led"e #ut trainin"s required to Dt
into t$e roles.
• 0andidate aspiration %rom role and !$at $e "ets !$en $e inoles in 5o#.
,ork Independently• Installation* transmission and in%ra en"ineers
Skills required
• Identi%y issues and a#ility to resole t$em !it$ ery less superision• A "ood mentor skill in order to "uide ne! 5oiners.
• >asic leel o% e+pertise.
Skill Gaps
• ack o% $uman mana"ement skills
• 0andidate aspiration %rom role and !$at $e "ets !$en $e inoles in
5o#.
8ana"es a team• 0ore en"ineer* and net!ork mana"ement en"ineer
Skills required
• uick decision maker
• lannin" %or ne! products* researc$ and strate"y
• Aptitude to deelop #usinesses
• T$orou"$ kno!led"e o% sectors as !ell as su# sectors
Skill Gaps
•
ack o% innoation t$at lacks $im to take initiatie• ack o% trainin" %or leaders$ip skills and conJict mana"ement.
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Skill Gaps in In%rastructure proiders su#;sector)eed Superision
• Optical D#re splicers and to!er tec$nician
Skills Required
• Tec$nical kno!led"e and certain skill e+pertise
• uick identiDcation o% pro#lems
• ,illin"ness to !ork %or lon"
Skill Gaps
• ack o% candidates !it$ required skills
• ack o% certiDcation* diploma or de"ree $older %or required
telecommunication skills
,orks Independently• 0luster in;c$ar"e
Skills Required
• 9eDne "oals to lo!er leel tec$nicians
• 8entorin" to!er tec$nicians* and a#ility to maintain sa%ety norms
• roper and concise communication
Skill Gaps
• ack o% tec$nical skills and trainin" to update people on currentstandards
• ack o% $uman mana"ement skills
8ana"es a team• 0luster mana"er
Skills Required
• Good decision maker
• S$ould $andle ne! site plannin" and strate"y.
• 8ana"ement skills to mana"e optical D#res splicers and to!er
tec$nicians
• =uman mana"ement skill to connect !it$ !orker
Skill Gaps
• ack o% trainin" modules %ocusses on motiation* leaders$ip and
conJict mana"ement.
• )o replacement in case o% attrition as si"niDcant $i"$ leel o% skillsrequired.
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Skill "aps in Retail and distri#ution)eed Superision
• 0ustomer care and sales e+ecutie
Skills Required
• nderstandin" o% telecommunication sector and process
• no!led"e o% t$ird party and a#ility to sell
• nderstatin" customer needs
• Good communication skills
Skill Gaps
• ack o% structure trainin" pro"rams
• 9isconnect #et!een colle"e education and actual !ork
,orks Independently• Area sales mana"er* re"ional sale mana"er
Skills Required
• 9eDnin" and "uidin" in ac$iein" t$e required sales tar"ets
• Good communication to communicate clearly
• A#ility to mana"e people
Skill Gaps
• ack o% tec$nical skill and lack o% trainin" required to stay updated
• ack o% $uman mana"ement skills
8ana"es a team• General 8ana"er* H;Sales
Skills Required
• Good decision maker
• =andle ne! product plannin"* strate"ies and sale responsi#ility.
•
T$orou"$ kno!led"e o% sectors
Skill Gaps
• ack o% trainin" modules %ocusses on motiation* leaders$ip andconJict mana"ement.
• )o replacement in case o% attrition as si"niDcant $i"$ leel o% skillsrequired.
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Skill "aps in quipment 8anu%acturin")eed Superision
• Operators and team leaders
Skills Required
• Tec$nical kno!led"e to operate mac$inery
• 0ommunication and report skills
Skill Gaps
• Aspiration "ap #ecause o% $i"$ e+pectation
• ack o% motiation
,orks Independently
• Group eader* production mana"er* trainin" mana"er
Skills Required
• nsure sa%ety in plant and cost eFciency.
• A #rid"e #et!een mana"ement and operators
Skill Gaps
• ack o% sa%ety a!areness and trainin"s
• ack o% mana"ement and communication skills
8ana"es a team• actory $ead* senior mana"er
Skills Required
• SpeciDc tec$nical skills
• Fcient mana"ement skills
• 0ontinuous innoation and cost optimiEation.
Skill Gaps
•
ess o% innoation and more o% reerse en"ineerin"• o! %ocus on tec$nical skills t$at cause limited understandin" o%
process and $ence limited understandin" o% cost optimiEation.
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Skill Gaps in In%ormal Se"ment• K0 and documentation kno!led"e*
o nderstandin" o% risks inoled and documentation process isalso and skill;"ap.
• >ook keepin"* stock mana"ement and Dnancial mana"emento )o understandin" o% #ankin" practices* credit ratin"s etc.o )o supply c$ain understandin" and lack o% Dnancial discipline.
• roduct no!led"eo )o kno!led"e or ery %e! kno!led"e a#out t$e product.
o oor sellin" skills #ecause o% less kno!led"e a#out t$eproduct.
0$allen"es %ace #y Recruiters• ack o% industry e+posure* analytical* lo"ical reasonin" and
tec$nolo"y kno!led"e.
• Hery %e! institutes t$at proide t$e core telecommunicationeducation and skill in t$e area.
• 8any candidates %ailed to deelop t$e entrepreneurial a#ilities andskills.
“uality of engineering graduates is a big issue. /e see that the successrate of recruitment from most institutions is low. !tudents lac0 e&posure,technical depth, analytical and logical reasoning. This ma0es the hiring
challenging in spite of a large number of graduates available.”
Skills required in telecom industry1. 0ompanies seeks %or en"ineerin" "raduates !it$ electronics and
telecommunication de"ree #ecause o% tec$nical nature o% 5o#.2. 0odin" and so%t!are testin" are some essential in
telecommunication industry.
3. Stron" pro"rammin" skill in data#ase.4. =y#rid skills t$at com#ine tec$nical kno!led"e totelecommunication market understandin"* customer relations$ipand #usiness acumen.
&. So%t skills suc$ as team !orkin" and communication are importantto rise in t$e ladder.
6. A#ility to administer routers* "ate!ays* s!itc$es includin" ,A) andA).
/. Telecom certiDcations like 0isco 0ertiDed )et!ork ro%essional?00)@* 0isco 0ertiDed Internet!ork +pert ?00I@ etc.