Skill Gap Telecom

7/21/2019 Skill Gap Telecom

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Skill Gaps Analysis in Telecommunication

Industry



Table of Contents

Telecom Sector: An Overview.....................................................4Workforce Projection.......................................................................4Division of Reqirement b! "#cation..............................................$

Service Provi#ers......................................................................%Workforce Projection.......................................................................%Division of Reqirement b! "#cation..............................................%&e! roles in 'ra#ate an# above cate'or!........................................%

Telecommnication eqi(ment an# manfactrin'......................)Workforce Projection.......................................................................)Division of Reqirement b! "#cation..............................................)ke! roles in 'ra#ate an# above cate'or!........................................)

*etworks an# +T ven#ors...........................................................,Workforce (rojection.......................................................................,Division of Reqirement b! "#cation..............................................,ke! roles in 'ra#ate an# above cate'or!........................................,

Telecom Retail..........................................................................-Workforce (rojection.......................................................................-Division of Reqirement b! "#cation..............................................-ke! roles in 'ra#ate an# above cate'or!........................................-

Critical ob Roles...................................................................../0

Skill 1a(s in Service Provi#er sb2sector..................................//

*ee# S(ervision..........................................................................//Skills required...............................................................................................11Skill Gaps......................................................................................................11

Work +n#e(en#entl!......................................................................//Skills required...............................................................................................11Skill Gaps......................................................................................................11

3ana'es a team............................................................................//Skills required...............................................................................................11Skill Gaps......................................................................................................11

Skill 1a(s in +nfrastrctre (rovi#ers sb2sector......................./*ee# S(ervision........................................................................../

Skills Required.............................................................................................. 12Skill Gaps......................................................................................................12Works +n#e(en#entl!...................................................................../

Skills Required.............................................................................................. 12Skill Gaps......................................................................................................12

3ana'es a team............................................................................/Skills Required.............................................................................................. 12Skill Gaps......................................................................................................12

Skill 'a(s in Retail an# #istribtion........................................../5*ee# S(ervision........................................................................../5


Works +n#e(en#entl!...................................................................../5Skills Required.............................................................................................. 13



Skill Gaps......................................................................................................133ana'es a team............................................................................/5


Skill 'a(s in "qi(ment 3anfactrin'...................................../4

*ee# S(ervision........................................................................../4Skills Required.............................................................................................. 14Skill Gaps......................................................................................................14

Works +n#e(en#entl!...................................................................../4Skills Required.............................................................................................. 14Skill Gaps......................................................................................................14

3ana'es a team............................................................................/4Skills Required.............................................................................................. 14Skill Gaps......................................................................................................14

Skill 1a(s in +nformal Se'ment................................................/$

C6allen'es face b! Recriters................................................../$Skills reqire# in telecom in#str!.........................................../$



Telecom Sector: An Oerie! Telecommunication is "lo#al industry t$at requires continuous innoationas serices are constantly up"radin" to $i"$est !orld standards. Indian is#ecomin" t$e second lar"est %astest "ro!in" market !it$ "ro!t$ o% more

t$an 3&' in terms o% su#scri#ers. Also t$e annual $andset sales in India$as crossed 2(( million units. )o! since smartp$ones are t$ere* t$eusa"e o% mo#ile p$ones and t$e serices associated !it$ it are increasin"at t$e e+ponential rates.

,it$ "oernment o-erin" license to players and auctionin" 3G and 4Gspectrum* telecom industry soon !ill #e $i"$ scale recruiter. As t$ere !ill$u"e demand o% so%t!are en"ineers* $ard!are en"ineers and mo#ileanalysts. urt$er t$e e+pansion process !ill open opportunities in t$enet!ork installation and maintenance areas.

T$is sector is employin" around 2.& million people directly and around /million !$o are !orkin" indirectly t$at makes it as one o% t$e lar"estemployment "eneratin" sector.

“The telecom sector has been growing aggressive at an average for 35 per cent a year for close to two decades. Though the boom period of thissector is over, it continues to be a large job creator,” Randstad India 0O ppaluri said.

“As per the report released by !"A, prepared in collaboration with #$,

the %ndian mobile economy is growing rapidly and will contributeappro&imately '()) #illion to %ndia*s +. "ore importantly the industry will generate (.- million job opportunities.”

,ork%orce ro5ection



Source: rimary Interactions* )SSO 67t$ Round o% Surey* 8G Analysis

9iision o% Requirement #y ducation

Source: rimary Interactions* 8G Analysis

T$ere !ill #e increase in s$are o% oerall sector employment in retailse"ment %rom 22 percent in 2(13 to 3& percent #y 2(22.



Serice roiders,ork%orce ro5ection

Source: )SSO* 8G in India analysis



ey roles in "raduate and a#oe cate"ory• onal tec$nical mana"er

• 8ana"er;R mana"er

• O<8 =ead

• >TS en"ineer ?Team lead@

• )et!ork en"ineer* Territory

• sales mana"er;prepaid

• Territory sales mana"er;post paid

•

Team mana"er?00@• Team mana"er?#road#and@





Telecommunication equipment and manu%acturin"

,ork%orce ro5ection



Source: 8G Analysis

key roles in "raduate and a#oe cate"ory• n"ineer trainee

• n"ineer ?R<9@



)et!orks and IT endors

,ork%orce pro5ection


key roles in "raduate and a#oe cate"ory• ield Tec$niciann"ineer

• R n"ineer

• Transmission en"ineer

• >SS en"ineer

• )et!ork n"ineer

• )SS0ore n"ineer



Telecom Retail,ork%orce pro5ection

Growth is driven by the growth of specialized mobile retail stores by vendors along with the service.


key roles in "raduate and a#oe cate"ory• Sales e+ecutie

• Assistant sales mana"er

•

Territory sales mana"er• Sales mana"er



0ritical Bo# Rolesollo!in" are t$e 5o# roles in t$e telecom industry:

Sb2Sector Position Skills

Serice roiders

0ore n"ineer • 0ore tec$nical skills

• Actie in%rastructuremana"ement

• Analytical skills

• Operationmana"ement

• Reenue assurance

ield maintenanceen"ineer

Transmission en"ineer

ault mana"ementen"ineer

Installation en"ineer

)et!ork mana"ementen"ineer

0ustomer care e+ecutie

assie in%rase"ment

0luster in;c$ar"e • 0ore tec$nical skills

Celectrical conceptand equipment$andlin"

• Responsieness andrelia#ility

• eople

mana"ement• Trainin" on O=S

0luster mana"er

Optical D#re tec$nician

Optical D#re splicer

to!er tec$nician

Telecomequipment andmanu%acturin"

Operator •

8ac$ine operatin"skills

• Adanced skills %orne! tec$nolo"y

• 0ost optimiEationand eFciencyen$ancement

roduction n"ineer

uality n"ineer

)et!ork and ITHendors

IT sta- mana"er • ro5ectmana"ement

• Tec$nolo"ical kno!;

$o!

• Innoation ?IT@

• Issue identiDcationand resolution

• eoplemana"ement anddeelopment

application 9eeloper

IT support en"ineer

Retail anddistri#ution

In store promoter • nderstandin" o%market andcustomerrequirements

• resentation skills

0ustomer care e+ecutie

9istri#utor salesrepresentatie Territory sales mana"er



• 0ustomerrelations$ipmana"ement ?0R8@

• eoplemana"ement and

deelopment• So%t skills• roduct kno!led"e



Skill Gaps in Serice roider su#;sector)eed Superision

• ntry leel en"ineer and tec$nicians

Skills required

• nderstandin" o% 5o# to #e done

• ,illin"ness to learn !$ile on t$e 5o#

• ro#lem solin" skills and aptitude o% identi%yin" issues

• atience and perseerance

Skill Gaps

• =i"$ attrition at lo!er tec$nician leel #ecause o% lo! pay.

• A disconnect #et!een industry requirement and education imparted

in colle"es.• =i"$ de"ree o% t$eoretical kno!led"e #ut trainin"s required to Dt

into t$e roles.

• 0andidate aspiration %rom role and !$at $e "ets !$en $e inoles in 5o#.

,ork Independently• Installation* transmission and in%ra en"ineers

Skills required

• Identi%y issues and a#ility to resole t$em !it$ ery less superision• A "ood mentor skill in order to "uide ne! 5oiners.

• >asic leel o% e+pertise.

Skill Gaps

• ack o% $uman mana"ement skills

• 0andidate aspiration %rom role and !$at $e "ets !$en $e inoles in

5o#.

8ana"es a team• 0ore en"ineer* and net!ork mana"ement en"ineer

Skills required

• uick decision maker

• lannin" %or ne! products* researc$ and strate"y

• Aptitude to deelop #usinesses

• T$orou"$ kno!led"e o% sectors as !ell as su# sectors

Skill Gaps

•

ack o% innoation t$at lacks $im to take initiatie• ack o% trainin" %or leaders$ip skills and conJict mana"ement.





Skill Gaps in In%rastructure proiders su#;sector)eed Superision

• Optical D#re splicers and to!er tec$nician

Skills Required

• Tec$nical kno!led"e and certain skill e+pertise

• uick identiDcation o% pro#lems

• ,illin"ness to !ork %or lon"

Skill Gaps

• ack o% candidates !it$ required skills

• ack o% certiDcation* diploma or de"ree $older %or required

telecommunication skills

,orks Independently• 0luster in;c$ar"e

Skills Required

• 9eDne "oals to lo!er leel tec$nicians

• 8entorin" to!er tec$nicians* and a#ility to maintain sa%ety norms

• roper and concise communication

Skill Gaps

• ack o% tec$nical skills and trainin" to update people on currentstandards


8ana"es a team• 0luster mana"er

Skills Required

• Good decision maker

• S$ould $andle ne! site plannin" and strate"y.

• 8ana"ement skills to mana"e optical D#res splicers and to!er

tec$nicians

• =uman mana"ement skill to connect !it$ !orker

Skill Gaps

• ack o% trainin" modules %ocusses on motiation* leaders$ip and

conJict mana"ement.

• )o replacement in case o% attrition as si"niDcant $i"$ leel o% skillsrequired.



Skill "aps in Retail and distri#ution)eed Superision

• 0ustomer care and sales e+ecutie

Skills Required

• nderstandin" o% telecommunication sector and process

• no!led"e o% t$ird party and a#ility to sell

• nderstatin" customer needs

• Good communication skills

Skill Gaps

• ack o% structure trainin" pro"rams

• 9isconnect #et!een colle"e education and actual !ork

,orks Independently• Area sales mana"er* re"ional sale mana"er

Skills Required

• 9eDnin" and "uidin" in ac$iein" t$e required sales tar"ets

• Good communication to communicate clearly

• A#ility to mana"e people

Skill Gaps

• ack o% tec$nical skill and lack o% trainin" required to stay updated


8ana"es a team• General 8ana"er* H;Sales

Skills Required

• Good decision maker

• =andle ne! product plannin"* strate"ies and sale responsi#ility.

•

T$orou"$ kno!led"e o% sectors

Skill Gaps

• ack o% trainin" modules %ocusses on motiation* leaders$ip andconJict mana"ement.

• )o replacement in case o% attrition as si"niDcant $i"$ leel o% skillsrequired.



Skill "aps in quipment 8anu%acturin")eed Superision

• Operators and team leaders

Skills Required

• Tec$nical kno!led"e to operate mac$inery

• 0ommunication and report skills

Skill Gaps

• Aspiration "ap #ecause o% $i"$ e+pectation

• ack o% motiation

,orks Independently

• Group eader* production mana"er* trainin" mana"er

Skills Required

• nsure sa%ety in plant and cost eFciency.

• A #rid"e #et!een mana"ement and operators

Skill Gaps

• ack o% sa%ety a!areness and trainin"s

• ack o% mana"ement and communication skills

8ana"es a team• actory $ead* senior mana"er

Skills Required

• SpeciDc tec$nical skills

• Fcient mana"ement skills

• 0ontinuous innoation and cost optimiEation.

Skill Gaps

•

ess o% innoation and more o% reerse en"ineerin"• o! %ocus on tec$nical skills t$at cause limited understandin" o%

process and $ence limited understandin" o% cost optimiEation.



Skill Gaps in In%ormal Se"ment• K0 and documentation kno!led"e*

o nderstandin" o% risks inoled and documentation process isalso and skill;"ap.

• >ook keepin"* stock mana"ement and Dnancial mana"emento )o understandin" o% #ankin" practices* credit ratin"s etc.o )o supply c$ain understandin" and lack o% Dnancial discipline.

• roduct no!led"eo )o kno!led"e or ery %e! kno!led"e a#out t$e product.

o oor sellin" skills #ecause o% less kno!led"e a#out t$eproduct.

0$allen"es %ace #y Recruiters• ack o% industry e+posure* analytical* lo"ical reasonin" and

tec$nolo"y kno!led"e.

• Hery %e! institutes t$at proide t$e core telecommunicationeducation and skill in t$e area.

• 8any candidates %ailed to deelop t$e entrepreneurial a#ilities andskills.

“uality of engineering graduates is a big issue. /e see that the successrate of recruitment from most institutions is low. !tudents lac0 e&posure,technical depth, analytical and logical reasoning. This ma0es the hiring

challenging in spite of a large number of graduates available.”

Skills required in telecom industry1. 0ompanies seeks %or en"ineerin" "raduates !it$ electronics and

telecommunication de"ree #ecause o% tec$nical nature o% 5o#.2. 0odin" and so%t!are testin" are some essential in

telecommunication industry.

3. Stron" pro"rammin" skill in data#ase.4. =y#rid skills t$at com#ine tec$nical kno!led"e totelecommunication market understandin"* customer relations$ipand #usiness acumen.

&. So%t skills suc$ as team !orkin" and communication are importantto rise in t$e ladder.

6. A#ility to administer routers* "ate!ays* s!itc$es includin" ,A) andA).

/. Telecom certiDcations like 0isco 0ertiDed )et!ork ro%essional?00)@* 0isco 0ertiDed Internet!ork +pert ?00I@ etc.

Skill Gap Telecom

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