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EMOTIONAL INTELLIGENCE
IQ vs. EQ Defined
• Cognitive Intelligence (IQ): Your ability to learn and understand new
situations, reason through a given problem, and apply knowledge to a
current situation.
• Emotional Intelligence (EQ): Emotional intelligence is your ability to
recognize and understand emotions in yourself and others, and your ability
to use this awareness to manage your behavior and relationships.
(Goleman & Boyatzis)
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EQ IQ� Focus: developing an
understanding of and an
ability to manage emotions
� Focus: developing one’s
cognitive abilities; more
academically oriented
� Can be enhanced
throughout one’s life
� Generally thought to be largely
established at birth and cannot
be enhanced
� Recently understood to be an
important predictor of one’s
potential for success
� Has been traditionally used to
predict potential for one’s
success
� Fosters understanding and
management of own emotions
� Allows development of needed
knowledge base
� Promotes positive relationships � Enables development of
technical skills and abilities
� Increases self-motivation and
drive
� Enables conceptual thinking
1. You think about feelings.
Emotional intelligence begins with
what is called self- and social
awareness, the ability to recognize
emotions (and their impact) in both
yourself and others….
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2. You pause.The pause is as simple as
taking a moment to stop and
think before you speak or act.
3. You strive to control your thoughts.
4. You benefit
from criticism.
Nobody enjoys negative feedback.
But you know that criticism is a
chance to learn, even if it's not
delivered in the best way. And even
when it's unfounded, it gives you a
window into how others think.
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5. You show authenticityAuthenticity doesn't mean sharing
everything about yourself, to
everyone, all of the time. It does mean saying what you mean,
meaning what you say, and
sticking to your values and
principles above all else..
6. You demonstrate empathy.The ability to show empathy, which includes understanding others'
thoughts and feelings, helps you connect with others. Instead of
judging or labeling others, you work hard to see things through their
eyes.
Empathy doesn't necessarily mean agreeing with another person's
point of view. Rather, it's about striving to understand--which allows
you to build deeper, more connected relationships.
7. You praise
others.Humans crave
acknowledgement and
appreciation. When you
commend others, you satisfy
that craving and build trust in
the process.
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8. You give helpful feedback.
You reframe criticism as constructive feedback, so
the recipient sees it as helpful instead of harmful.
9. You apologize.
It takes strength and courage to be able to say you're
sorry. But doing so demonstrates humility, a quality that
will naturally draw others to you. Emotional intelligence
helps you realize that apologizing doesn't always mean
you're wrong. It does mean valuing your relationship more
than your ego.
10. You forgive and
forget.
Hanging on to resentment is
like leaving a knife inside a
wound. While the offending
party moves on with their life
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11. You keep your commitments.
It's common nowadays for people to break an agreement
or commitment when they feel like it. But when you make
a habit of keeping your word--in things big and small--you
develop a strong reputation for reliability and
trustworthiness.
12. You help others.One of the greatest ways to positively impact the emotions of others is
to help them. Most people don't really care where you graduated from,
or even about your previous accomplishments.
13. You protect yourself from
emotional self-sabotage.You realize that emotional intelligence also has a dark side-such
as when individuals attempt to manipulate others' emotions to
promote a personal agenda or for some other selfish cause.
And that's why you continue to sharpen your own emotional
intelligence--to protect yourself when they do….and keep you
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Problem SolvingProblem SolvingProblem SolvingProblem Solving: Combining EQ & IQ : Combining EQ & IQ : Combining EQ & IQ : Combining EQ & IQ
Edward de Bono’s Six Thinking Hats, The de Bono Group, LLC
Reading Emotional Cues: Reading Emotional Cues: Reading Emotional Cues: Reading Emotional Cues: Micro Expressions of YOU & YOUR team
Expressions• Anger
• Happiness
• Sadness
• Fear
• Disgust
• Contempt
• Surprise
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OUTCOMESA leader who is
emotionally intelligent will:
• Listen to and employ their emotions
for better decision-making
• Be more intentional in their actions
• Create an environment where people
want to work
OUTCOMES• Show they care and build trust by
displaying sensitivity and concern
• Use their energy and enthusiasm
to motivate others while
tempering negative responses to
distressing situations
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Simple & Powerful Tips1. 1. 1. 1. Take time every day to appreciate
what is right in the world/your life
2. Increase your emotional word
vocabulary
3. Talk to others using “I Message”
4. Be your own best friend
5. Listen with your heart
6. Talk back to yourself
7. Tune in to your body
8. Smile more
Your Name:Your Name:Your Name:Your Name:Peg Tobin, RN
Tobin
8233 Howe Industrial Parkway
Canal Winchester, OH 43110
888.336.7800
www.tobinway.com
Objectives:Objectives:Objectives:Objectives:Explain the difference between IQ and EQ
Discover how to make better decisions
Identify how to lead from the front and get their team to follow
Implement the best approach when dealing with resident and family concerns
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Summary Statement• We spend years in school becoming educated in our field of choice. Then,
we graduate, go to work, and learn the processes and procedures of our
career. However, college forgot to teach us that the world operates on....
emotions.
• Our emotions set the pace for what we do, say and think. For example, if
you're having a bad day, it's likely that your encounters and performance
will, in some way, be dictated by that emotion. Therefore, understanding
emotional intelligence and its impact in the workplace can help you
become a better team player, problem solver and leader. It will enhance
your ability to properly reach to family and resident complaints, as well as
establish healthy boundaries and balance.