Session Session #: M02#: M02 Emotions ‘rule’ the World

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Session Session Session Session #: M02#: M02#: M02#: M02

Emotions ‘rule’ the World

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E M OT I O N A L I N T E L L I G E N C E S E L F A S S E S S M E N T

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EMOTIONAL INTELLIGENCE

IQ vs. EQ Defined

• Cognitive Intelligence (IQ): Your ability to learn and understand new

situations, reason through a given problem, and apply knowledge to a

current situation.

• Emotional Intelligence (EQ): Emotional intelligence is your ability to

recognize and understand emotions in yourself and others, and your ability

to use this awareness to manage your behavior and relationships.

(Goleman & Boyatzis)

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EQ IQ� Focus: developing an

understanding of and an

ability to manage emotions

� Focus: developing one’s

cognitive abilities; more

academically oriented

� Can be enhanced

throughout one’s life

� Generally thought to be largely

established at birth and cannot

be enhanced

� Recently understood to be an

important predictor of one’s

potential for success

� Has been traditionally used to

predict potential for one’s

success

� Fosters understanding and

management of own emotions

� Allows development of needed

knowledge base

� Promotes positive relationships � Enables development of

technical skills and abilities

� Increases self-motivation and

drive

� Enables conceptual thinking

1. You think about feelings.

Emotional intelligence begins with

what is called self- and social

awareness, the ability to recognize

emotions (and their impact) in both

yourself and others….

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2. You pause.The pause is as simple as

taking a moment to stop and

think before you speak or act.

3. You strive to control your thoughts.

4. You benefit

from criticism.

Nobody enjoys negative feedback.

But you know that criticism is a

chance to learn, even if it's not

delivered in the best way. And even

when it's unfounded, it gives you a

window into how others think.

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5. You show authenticityAuthenticity doesn't mean sharing

everything about yourself, to

everyone, all of the time. It does mean saying what you mean,

meaning what you say, and

sticking to your values and

principles above all else..

6. You demonstrate empathy.The ability to show empathy, which includes understanding others'

thoughts and feelings, helps you connect with others. Instead of

judging or labeling others, you work hard to see things through their

eyes.

Empathy doesn't necessarily mean agreeing with another person's

point of view. Rather, it's about striving to understand--which allows

you to build deeper, more connected relationships.

7. You praise

others.Humans crave

acknowledgement and

appreciation. When you

commend others, you satisfy

that craving and build trust in

the process.

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8. You give helpful feedback.

You reframe criticism as constructive feedback, so

the recipient sees it as helpful instead of harmful.

9. You apologize.

It takes strength and courage to be able to say you're

sorry. But doing so demonstrates humility, a quality that

will naturally draw others to you. Emotional intelligence

helps you realize that apologizing doesn't always mean

you're wrong. It does mean valuing your relationship more

than your ego.

10. You forgive and

forget.

Hanging on to resentment is

like leaving a knife inside a

wound. While the offending

party moves on with their life

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11. You keep your commitments.

It's common nowadays for people to break an agreement

or commitment when they feel like it. But when you make

a habit of keeping your word--in things big and small--you

develop a strong reputation for reliability and

trustworthiness.

12. You help others.One of the greatest ways to positively impact the emotions of others is

to help them. Most people don't really care where you graduated from,

or even about your previous accomplishments.

13. You protect yourself from

emotional self-sabotage.You realize that emotional intelligence also has a dark side-such

as when individuals attempt to manipulate others' emotions to

promote a personal agenda or for some other selfish cause.

And that's why you continue to sharpen your own emotional

intelligence--to protect yourself when they do….and keep you

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Problem SolvingProblem SolvingProblem SolvingProblem Solving: Combining EQ & IQ : Combining EQ & IQ : Combining EQ & IQ : Combining EQ & IQ

Edward de Bono’s Six Thinking Hats, The de Bono Group, LLC

Reading Emotional Cues: Reading Emotional Cues: Reading Emotional Cues: Reading Emotional Cues: Micro Expressions of YOU & YOUR team

Expressions• Anger

• Happiness

• Sadness

• Fear

• Disgust

• Contempt

• Surprise

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OUTCOMESA leader who is

emotionally intelligent will:

• Listen to and employ their emotions

for better decision-making

• Be more intentional in their actions

• Create an environment where people

want to work

OUTCOMES• Show they care and build trust by

displaying sensitivity and concern

• Use their energy and enthusiasm

to motivate others while

tempering negative responses to

distressing situations

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Simple & Powerful Tips1. 1. 1. 1. Take time every day to appreciate

what is right in the world/your life

2. Increase your emotional word

vocabulary

3. Talk to others using “I Message”

4. Be your own best friend

5. Listen with your heart

6. Talk back to yourself

7. Tune in to your body

8. Smile more

Your Name:Your Name:Your Name:Your Name:Peg Tobin, RN

Tobin

8233 Howe Industrial Parkway

Canal Winchester, OH 43110

888.336.7800

www.tobinway.com

Objectives:Objectives:Objectives:Objectives:Explain the difference between IQ and EQ

Discover how to make better decisions

Identify how to lead from the front and get their team to follow

Implement the best approach when dealing with resident and family concerns

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Summary Statement• We spend years in school becoming educated in our field of choice. Then,

we graduate, go to work, and learn the processes and procedures of our

career. However, college forgot to teach us that the world operates on....

emotions.

• Our emotions set the pace for what we do, say and think. For example, if

you're having a bad day, it's likely that your encounters and performance

will, in some way, be dictated by that emotion. Therefore, understanding

emotional intelligence and its impact in the workplace can help you

become a better team player, problem solver and leader. It will enhance

your ability to properly reach to family and resident complaints, as well as

establish healthy boundaries and balance.